Change subscription language at the bottom of outreach emails

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  • Problem
  • Updated 2 months ago
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In an outreach we sent to customers i clicked on the "manage subscription preferences" at the bottom of the email curious to see what it looks like for customers. It takes you to a window that gives two options:

1) Opt out from customer success communication
2) Opt out from survey emails

I'm not comfortable with the language of the first one, because it's implying we're giving them the option to unsubscribe from all communication sent from the customer success team. 

I suggest changing this to just say, "Opt out from this email communication", or something like that. 
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Jackie Cofield

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Posted 2 months ago

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Abhishek Sivaraman, Senior Product Manager

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Hi,

The text which you see is the default text which we ship. If you navigate to Admin - > Email Configuration ->Opt Out settings , you have the option of changing the text so that the modified text is displayed in unsubscribe page. Hope this helps!



Thanks
Abhishek S
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Jackie Cofield

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Thank you - I will change the text.