Change of value while an Advanced Outreach email chain executes

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  • Question
  • Updated 6 months ago
  • Acknowledged
Use case:

We have a language field in our contacts that defaults to English but can be changed by the CSM as appropriate.

During an email chain, the CSM changes the language of the contact.

For the remaining steps, the change of language (or any other field for that matter) is not detected. The rest of the AO continues to execute with the initial values.

Is there a way to get it to recognize the latest and greatest while in execution?

I am thinking that perhaps it would recognize the change if the language was part of the Uniqueness criteria but that would have the drawback of restarting the AO for the recipient.
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Diane Morneau

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  • surprised that it does not use the values dynamically

Posted 6 months ago

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Ben, Champion

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Could you leverage the “resync participants on X frequency” schedule option? Not sure if it would update mapped field values on a participant who was already entered. You’d also have to be sure the participants in question qualify multiple days in a row, but maybe worth a shot?
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Abhishek Sivaraman, Senior Product Manager

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Hi Diane,

Is the Language field used as part of conditional wait step?

If the answer is Yes, then we have something called calculated fields which are actually variables which can be referred to real time within the context of the journey.We are also thinking of potentially expanding this to be used as token within email steps and CTA steps.


For more details , please refer here - https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...

Thanks
Abhishek S