Button Formatting In CoPilot Email Templates

  • 3
  • Problem
  • Updated 3 months ago
  • Solved
I'm trying to set the font-family, size, and text-decoration for my button in a CoPilot email template.  However, it doesn't appear that the changes I make in the html are being saved or applied.  Is there a way to format the button text in this way?

Changes to html:


After clicking submit:


Re-open the html editor:



The reason I want to edit this format is because when the email is received it appears as serif font and doesn't look good:


Any help would be greatly appreciated!

Thanks,
Kate
Photo of Kate Green

Kate Green, Champion

  • 5,980 Points 5k badge 2x thumb

Posted 10 months ago

  • 3
Photo of Kate Green

Kate Green, Champion

  • 5,980 Points 5k badge 2x thumb
I should add that I have reviewed this documentation and there is no indication that the text format can be changed: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...
Photo of Kate Green

Kate Green, Champion

  • 5,980 Points 5k badge 2x thumb
Hi there - I see this problem has been acknowledge.  Is there no work around so that I can use the button?  I'm currently having to use a formatted table with text that points to aURL but it's annoying to have to update the format of the text every time I change the link (multiple times a week). 

Thanks!
Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

  • 13,270 Points 10k badge 2x thumb
This is issue fixed,please let us know if you still see the issue.
Photo of Kate Green

Kate Green, Champion

  • 5,980 Points 5k badge 2x thumb
No, same issue as before.  Now the button won't even change color and the font code won't save.