Automatically Updating Salesforce Fields via Survey Responses/Notes

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Hey GS Community,

I have a customer that wants to be able to pair different fields in Salesforce with certain CTAs, surveys, and/or notes so that the account managers do not have to manually update fields themselves. For example in a survey, if a customer responded a certain answer to a question, the chosen Salesforce field paired to that question would automatically update based on the user’s answer.
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Cameron Wright, Employee

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Posted 5 months ago

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Karl Rumelhart, Official Rep

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I suspect that this could be accomplished using the Rules Engine.  Have you investigated that approach?
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Cameron Wright, Employee

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We have talked about that, the thing is they want this to be updated immediately not waiting for a rule to run. 
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Karl Rumelhart, Official Rep

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I see.  Bionic Rules can run every two hours.  Is there a use case for things being truly synchronous?  I would be interested to understand what that is.  
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Abhishek Sivaraman, Senior Product Manager

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HI Cameron,

We have in the roadmap of Advanced outreach the ability to update fields("Update Field" Action) when a certain event happens. In the case of survey, you should be able to set a condition where you say that once the survey has been responded, then update the field value of an object to a certain value.

Does that address your use case? The timeline for this feature is not known at this point and we will keep the thread updated once we have clarity regarding the same.

Hope this helps.

Thanks
Abhishek S