Anyone else seeing CoPilot add multiple unnecessary decimal places to numerical variables?

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  • Problem
  • Updated 1 year ago
  • Acknowledged
We cloned an existing, working email template in CoPilot for a special project. The template itself contains a numerical value, which is the number of days until the customers renewal is due. Up to this point, it has always come across to the customer as a whole number (i.e. "40"). BUT, following the new template we made yesterday, it was sent as "40.00000". This was not present in the preview before initiating the outreach.

Anyone else seeing this behavior with new email templates?

On a side note, we did get a fun reply for the customer:

""40.00000​ days." That is very all-the-way-to-the-fifth-decimal-place specific!" 


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Ben, Champion

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Posted 1 year ago

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Ben, Champion

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UPDATE: We did identify that the variable we added was set as a "TEXT" variable rather than "NUMERIC". I am sure that plays a factor.

With that said, the preview doesn't display the behavior and the actual sending of the email does. That is still odd to me.
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Jeffrey DaSilva, Champion

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Did you try formatting the token in the email template as numeric with 0 decimal places?
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Ben, Champion

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AH I did not! I'll give that a shot. That makes total sense.
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tzundel@gainsight.com, Official Rep

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Ben, I believe this may be related to an issue reported by another of my customers. Will you send this question to Support? I want to make sure if it is not working as expected, we are tracking that to resolve. support@gainsight.com

Thanks!
Tracy
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Elizabeth Adams, Champion

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Hi Ben - I have seen this, too. What's even more interesting is that our test emails looked good, but we got a couple of responses from clients with the extra zeroes after the decimal.

Elizabeth
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Elizabeth Adams, Champion

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That is really interesting because I don't see that option at all.  Here's what mine shows:
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Ben, Champion

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I think I figured it out. The one I did was an edit on a Template from the 1.0 version. If I try thing in Templates 2.0, I see what you are seeing. 

This seems to be an issue/bug/limitation with the Templates 2.0 framework.

A hacky workaround could be to clone a old 1.0 template and use that? 
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Elizabeth Adams, Champion

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Thanks, Ben.

On the GS side, will this be updated in 2.0 soon?

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Abhishek Sivaraman, Senior Product Manager

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Hi,
Yes. This is something which we are aware of and we will update the same in the coming release. I will update here once it is fixed.

Thanks
Abhishek S
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VinayKumar Konduri, Employee

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Hi,

This issue is fixed and fix will be available as part of 5.9 release.

Thanks,
Vinay