Anonymous Survey Responses Not Tied To An Account

  • 3
  • Idea
  • Updated 3 months ago
  • Under Consideration
The Gainsight Survey tool is powerful, and it is the preferred survey tool for customers. However, there are times when you need to send a survey to contacts and have them forward it on to others. You may not want the responses to tie back to any account.

For example, I have a customer who would like to send a survey to a user group to collect contact information. The survey will go to specific contacts with the intent it will be forwarded to multiple people. 

The responses do not need to be tied to an account. If you select "Allow Anonymous Submission," you have two options with account tracking and without. Without account tracking you still have to submit an account to tie the responses to. The account you have to choose cannot be in Gainsight. 

It would be great to be able to send a survey and allow anonymous submissions but not have to tie it to any account. Only collect the responses.
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Lane H, Employee

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Posted 5 months ago

  • 3
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Dan Ahrens, Gainster (employee)

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Hi Lane,
One way to do this would be to create a test account with a single contact (for the mapping purposes) and then create the survey allowing anonymous submissions. Once you publish the survey and get the survey link, you can send that to whoever you need to complete the survey. All the responses will come in on the test account as anonymous. 
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Abhishek Sivaraman, Senior Product Manager

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In the revamped survey in the works , we are removing the dependency on an account to be available for the case of anonymous survey.

Abhishek S
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Lane H, Employee

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Thanks for the update Abhishek. Can you shed light on the timeline for release? (1 quarter, 2 quarters, a year)