Allow Timeline Custom Activity Types in Sally for Slack

  • 2
  • Problem
  • Updated 12 months ago
  • Solved
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362)

I'm sorry to say that this makes Activities via Sally useless for us, since we're using custom activity types almost exclusively. I was really looking forward to letting our execs see so easily what a CSM has been doing with a customer! Is it on the roadmap to support custom types?

This is how Sally looks when you only have activities with custom types, which is an unfortunate user experience:

Photo of Seth

Seth, Employee

  • 14,480 Points 10k badge 2x thumb

Posted 12 months ago

  • 2
Photo of Rajesh Gande

Rajesh Gande, Official Rep

  • 3,140 Points 3k badge 2x thumb
Yes. We are working on adding this capability.
Photo of Rajesh Gande

Rajesh Gande, Official Rep

  • 3,140 Points 3k badge 2x thumb
Hi Seth,

We are now supporting custom activity types in Sally! Please check and let us know if you face any issues.
Photo of Seth

Seth, Employee

  • 14,480 Points 10k badge 2x thumb
Looks great! Thank you, Rajesh