Allow Timeline Custom Activity Types in Sally for Slack

  • 2
  • Problem
  • Updated 8 months ago
  • Solved
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362)

I'm sorry to say that this makes Activities via Sally useless for us, since we're using custom activity types almost exclusively. I was really looking forward to letting our execs see so easily what a CSM has been doing with a customer! Is it on the roadmap to support custom types?

This is how Sally looks when you only have activities with custom types, which is an unfortunate user experience:

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Seth, Employee

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Posted 9 months ago

  • 2
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Rajesh Gande, Official Rep

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Yes. We are working on adding this capability.
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Rajesh Gande, Official Rep

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Hi Seth,

We are now supporting custom activity types in Sally! Please check and let us know if you face any issues.
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Seth, Employee

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Looks great! Thank you, Rajesh