Advanced outreach skip email in a chain

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  • Idea
  • Updated 2 months ago
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I had a customer with a use case where they wanted to skip an advanced outreach email step in an email chain if the variant does not match.

Right now, if the variant does not match they get dropped before the AO even starts. There is a setting that allows you to send the default template if there is no variant match however in this case they would like the AO to skip the email and move along the chain.
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Alex LeGay, Employee

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Posted 10 months ago

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Abhishek Sivaraman, Senior Product Manager

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Hi Alex,

Thanks for sharing the use case. We have planned in our roadmap. I will update here regarding the timeline once we start working on it.

Thanks
Abhishek S
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Alex LeGay, Employee

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Hi Abishek,

Just wanted to see if this is any closer to being implemented? This came up again with customer today in regards to a thank you email. They didn't want to send the default variant if nothing matched. Seems like they still get dropped if you uncheck "Send default variant if the variant filter value does not have a match"
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Abhishek Sivaraman, Senior Product Manager

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Hi Alex,

Not yet. It will take a few more months before this is implemented.

Thanks
Abhishek S
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Alex LeGay, Employee

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FYI - I found a way to not sendĀ emails to some customers depending on the survey score.

I added a conditional wait that looks at the survey score and used no variants. The following only sends a thank you if they are a promoter.

https://cl.ly/0I2y1J1P0a06
Conditional wait
https://cl.ly/3H272L0U3B1X