Adding field type, like multipicklist option, to the Timeline "+field" dropdown

  • 11
  • Idea
  • Updated 3 weeks ago
  • Under Consideration
<Customer Request> Any idea on if we're going to support a multipicklist option? 
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Sai Ram Pulluri, Official Rep

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Posted 9 months ago

  • 11
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Nitisha Rathi, Product Manager

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ETA for Multipicklist support is not yet decided.

Thanks,
Nitisha
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Heather Hansen, Champion

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This is a need for us as well.  Our use case:  We have a Timeline activity for the CSM to track trainings.  We have a drop-down field for them to select the product that they trained on.  It's pretty common for them to train on more than one product at a time, so we're losing visibility on those additional products currently.  We have a few workarounds that we are discussing, but would be great to just be able to have the ability to select more than one in the same drop-down.
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Mike Wills

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Any update on ETA for multi choice picklist?  We need this yesterday for a product feedback loop we are building with Sales, Support, and our Product teams.  We need the ability to have multiple multi choice picklists in a single activity. :)
(Edited)
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Calvin Multanen

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This would be super helpful for our team as well for our Voice of the Customer program! 
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Tanya Strauss, Employee

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I have a client who would like to use Timeline activity entries to automate Success Plan generation (based on SP templates). For example, common topics are A, B, C. We've mapped SP templates for each + combos. If the CSM and client discussed A and C during the last meeting, generate Success Plan template variation 5. It's possible to do this with more than one "topic" field but that limits the options to the number of fields (and wouldn't eliminate the ability to select the same topic more than once). 
(Edited)
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Manuel Damian

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This would be very helpful for us as well. I want our CSMs to be able to log Use Cases and select the categorieS of use cases from a multiple choice checklist.
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J.P. Mehlhaff

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This feature would be very helpful for us. We are currently asking that CSMs share specific talking points with customers. We have been adding fields to the activity pane so that a CSM can mark a checkbox or select an option from a drop down menu. This allows us to build reports on how many activities contained the specific talking points. The issue is that a CSM could cover multiple talking points within one call. Without a multi select list, a CSM has to either:
1. Only log one activity with one of these talking points which doesn't provide all of the data
2. Log multiple activities for the same call. Not preferred for a number of reasons.