Adding a timestamp to CTA comments

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  • Idea
  • Updated 1 year ago
  • Under Consideration
  • (Edited)
My company has a requirement for all comments to be added with a prefix of date/timestamp/name(initials) on such comment.  This is used in particular when a CTA or task takes some time and there is a need to input ad-hoc wordage on a hourly or daily basis.

This is really useful for reporting and review, however it can be time consuming, repetitive and there's also an issue with us being a global company using different date formats depending on where the individuals are located.

Would it be possible to add a configurable hotkey or button perhaps, that adds a date/timestamp and username into the comments section? (that also adhere's to a local system's regional settings or is configurable)  

I don't imagine this would be hard to implement and would save time on a very repetitive task.

Many thanks!
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Tony M

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Posted 1 year ago

  • 4
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Denim

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Hey Tony, 

We use a 3rd party tool to create our own "hot keys" as a work around; called text expander. I'm sure there are quite a few options out there that offer the same results. This allows me to to in put the date/time/name, etc. by typing a couple quick short cut keys. 
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Denise Stokowski, Official Rep

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Tony -
Have you and your team explored using Timeline to record this information on CTAs vs using Comments?  That will record who and when each comment is entered.
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Dan Ahrens, Official Rep

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Hi Tony,

Denise beat me to recommending the use of Timeline on CTAs to record this info. Here is an example of what you'd be able to see - a threaded view of updates and with the ability to add rich text notes, internal and external participants and even add attachments!


Here is some additional info on this feature: https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/User_Guides/06_Using_Ca...