Add Two emails to the Reply-To section of an Outreach

  • 4
  • Question
  • Updated 1 week ago
  • In Progress
Hey Guys, I have been speaking with a customer who would like the ability to add two emails to the Reply-To section of an Outreach. That way they can have the email go to the CSM as well as a group mailbox the CSM is not on for example.
Photo of Michael Sweeney

Michael Sweeney, Employee

  • 2,134 Points 2k badge 2x thumb

Posted 1 month ago

  • 4
Photo of Sagan Sherlin

Sagan Sherlin

  • 2,732 Points 2k badge 2x thumb
+1 Similar situation with multiple groups that use Outreach.
Photo of Jessica Belleville

Jessica Belleville, Employee

  • 168 Points 100 badge 2x thumb
Hi Michael,

The 'Reply To' function only allows one email address to be selected. Based off the information you gave, it appears that the best solution to this problem will be using the 'Email Copy' function selected below in red. This will allow you to add up to three other email contacts who will receive a copy of every email sent in this outreach. The best suggestion would be to select the Account - CSM email for 'Reply To' and then add the group mailbox email to the 'Email Copy' function.

Do you believe this will be the best solution for this issue?

 
Photo of Sagan Sherlin

Sagan Sherlin

  • 2,732 Points 2k badge 2x thumb
Hi Jessica - Silly question.  A user would then need to use the 'Reply All' option then should they need to reply to the email chain then?  I ask because I've not yet tried all the Email Copy to feature as of yet so wasn't sure.  I'm thinking that the user would have to use 'Reply All' though.
Photo of Dan Ahrens

Dan Ahrens, Gainster (employee)

  • 22,434 Points 20k badge 2x thumb
I don't think I've ever received an email that had multiple "reply to" addresses in it. How does that work in the email client if someone hits reply vs reply all? Do all "reply to" addresses get used or just the first one?

It just seems like a weird concept to me since an email can have multiple recipients but only one sender, right?
(Edited)