Add Timeline to My Notification Settings

  • 7
  • Idea
  • Updated 2 months ago
  • Under Consideration
As we start seeing broader use and capabilities in Timeline it would be awesome if we could add capabilities in the My Notification settings to send notifications if a new Timeline entry is added on a customer that the user is following. 
Photo of Dan Ahrens

Dan Ahrens, Official Rep

  • 24,802 Points 20k badge 2x thumb

Posted 1 year ago

  • 7
Photo of Nitisha Rathi

Nitisha Rathi, Employee

  • 14,556 Points 10k badge 2x thumb
Hi Dan,

It's in the roadmap, we will enable this soon. 

Thanks,
Nitisha
Photo of tzundel@gainsight.com

tzundel@gainsight.com, Official Rep

  • 4,766 Points 4k badge 2x thumb
Nitisha, one of my customers just asked me about exactly this capability. Do we have an update on the ETA for this?
Thanks!
Tracy
Photo of Nitisha Rathi

Nitisha Rathi, Employee

  • 14,556 Points 10k badge 2x thumb
Hi Tracy,

This may not be available for another 3-4 months. I will update this post once I have an ETA .

Thanks,
Nitisha
Photo of Samantha Braastad

Samantha Braastad, Champion

  • 7,436 Points 5k badge 2x thumb
Thanks for the update on this. More advanced notification options would be very helpful as we start to have more user groups leveraging Gainsight. Right now, a CSM is not updated when a technical account manager logs a timeline activity or creates a new CTA on an account. A separate communication is needed to inform the CSM which adds additional work. 
Photo of tzundel@gainsight.com

tzundel@gainsight.com, Official Rep

  • 4,766 Points 4k badge 2x thumb
I agree with Samantha. More sophisticated notifications are definitely needed for our mature customers who are using Gainsight in a more advanced way. 
Photo of Heather Landgraf

Heather Landgraf

  • 1,174 Points 1k badge 2x thumb
definitely would love this.  Being able to allow users to get notified if a timeline activity has been created.