Add an optional wait timer to the conditional wait

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  • Updated 4 weeks ago
This has come up a few times in support. 
Pretend your use case is to have a participant stay in an email chain while a field on the account is 0. Once that field moves off of 0, mark them as complete.

For this, you have a calculated field in the program that looks at the account object for a field equalling 0. Say you want the participant to stay in the program as long as that field is 0. 
Within your conditional wait you can add your calculated field of "Field" = 0 

When using a calculated field in a conditional wait, if the participant meets this criteria once it comes into the conditional wait, it moves forward to the next step immediately. If it doesn't, it waits for the specified time you set in the conditional wait. This has caused issues where the first email goes out, then any subsequent steps happen rapidly afterward.

Right now, if you wanted to send the first email and then wait 5 days for this number to move of 0 you would need to add a wait timer before the conditional wait to force the wait. 

My request is to have an option inside a conditional wait to be able to add a wait timer. I think this would provide a better user experience since within the conditional wait, it is not quite clear that the wait timer would be needed for the specific use case. 

I would be okay if it just added a wait timer step prior to the conditional wait so it was visible.
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Alex LeGay, Employee

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Posted 4 weeks ago

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