Account that has churned still shows as Active

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  • Updated 12 months ago
  • Answered
Why would an account that has churned still show a status of Active in Gainsight?

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Ky Powell, Champion

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Posted 12 months ago

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Denise Stokowski, Official Rep

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Ky -
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
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Sai Ram Pulluri, Official Rep

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Please let us know if you need any help in configuring the rule. 
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Ky Powell, Champion

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Hi Sai, that would be really helpful. 
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Sai Ram Pulluri, Official Rep

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Hi Ky, I will reach out to you via email to gather more details.