Ability to view Timeline Activity notes from the CTA when tasks are added.

  • 15
  • Idea
  • Updated 1 month ago
  • Under Consideration
Our CSM's are currently using Timeline frequently during their customer calls and adding tasks to sync back to their Cockpit for any followups. One of the 'pains' that they currently have is that when the time comes to complete that task, they can not view the timeline notes that were associated with the tasks and the CTA within their Cockpit view forcing them to open the C360. This adds a few additional clicks when they should be able to get those by clicking on the Timeline tab within the CTA. 

Is this part of the roadmap for Timeline? 
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Samantha Braastad, Champion

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Posted 9 months ago

  • 15
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Manu Mittal, Employee

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Makes a ton of sense to retain the source activity on the CTA created to handle follow-ups. We've definitely discussed doing this, but will look into it again and share an ETA.

Thanks for posting!
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Manmeet Dosanjh, Champion

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I would second this! Would be a great feature to add to streamline the process for the CSMs, as our CSMs complain about the extra clicking as well and how it is inefficient. 
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tzundel@gainsight.com, Official Rep

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Manu, is there any news on this, as far as it being added to the roadmap? I have had a few other customers ask about it, as well.

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Tiffany Rose

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This is definitely something we would like to see soon! I look forward to seeing an update. Thanks!
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Nitisha Rathi, Employee

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This is in our short-term roadmap. I will share ETA as we move ahead in the winter release cycle.

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Graham Redway

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Did this squeeze its way in to the winter release?
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Samantha Braastad, Champion

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Is this going to be in the next release? 
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Sai Ram Pulluri, Official Rep

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Hi All, Sorry to say that this is not added to the Winter release,it will be available in a quarter.Thanks for posting