Ability To Use "Ranking" In Rules Engine

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  • Idea
  • Updated 4 weeks ago
I have a use case in which I would like to take the concept that is available in report builder with "Ranking" and apply that to a rule used to fire off (for example) CTA's. 

Example Use Case: I'd like to count up the number of support tickets for customers who don't own a support package over the last 6 months. I'd like to just Rank who the top 10 ticket generating customers are and then fire off a CTA to pitch them a support package. I could benchmark, but even if my benchmarks/averages are accurate I cannot control output for the rule. The ability to control how many CTA's are fired off from this rule (i.e only fire for top X customers) could be valuable in itself to ensure that admins are not creating too many CTA's for users to manage.
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Steve Davis, Employee

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Posted 4 weeks ago

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Calvin Multanen

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+1 to this idea

Our leadership is really interested in tracking our top 50 customers so it would be really useful if we could use Rules Engine to create CTAs or update GS/SFDC fields dynamically for our top 50.