Ability to override overall score and add a comment to overall score with scorecard 2.0

  • 2
  • Idea
  • Updated 7 months ago
  • Under Consideration
This is not about the exception logic! Scorecard 2.0 is great but when the rollup feature is selected you are no longer able to use a rule to write a comment to the overall score comment section. We are also unable to use a rule to override the entire score by looking at an account attribute (we do not want to add another measure to the scorecard). 
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Andrew Cummins, Champion

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Posted 1 year ago

  • 2
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Sai Ram Pulluri, Official Rep

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Hi Andrew, When roll-up is enabled we don't allow overall score or Comment to be updated. If we here similar request from other customers we will look into it.

Also could you please provide us some examples of the kind of comments you want to add to the overall score when the score has been rolled-up from the underlying measures.
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Andrew Cummins, Champion

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We have found a work around with the 2.0 WAD. Thank you
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Shane McCoy

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Hey Andrew, did you find a solution to overriding the overall score? I'm looking to essentially set a large amount of customer's score to '0' and can't seem to find a easy way to do so. 
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Andrew Cummins, Champion

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You should be able to set all scores to zero as long as you have a unique account attribute you are working with in a rule. Once you set all scores to zero the overall should update. OR are you trying to delete the scores and history? Which one?