Ability to Map Additional Timeline Information to SFDC Fields

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  • Idea
  • Updated 7 months ago
  • Under Consideration
Hey Team,

Logan from Support here. A few customer cases have come up detailing a desired enhancement to the Timeline sync feature currently in Gainsight. 

Right now, only certain fields can be mapped from Gainsight to SFDC and be mapped to specific fields. For example, "External Attendees" from Gainsight are available to map to a custom field in SFDC. 

However, Internal Attendees in Gainsight cannot map directly to SFDC Fields. Users would like to be able to select all fields and map these to SDFC fields for reporting and tracking purposes. 

Thanks for the consideration! Take care,
Logan Thome
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Logan T, Employee

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Posted 7 months ago

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Sai Ram Pulluri, Official Rep

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Hey Logan, Yes, Internal Attendees can't be mapped and we will fix it. Other than Internal Attendees field, are there any other fields which you are unable to map. 
NOTE: Once it is enabled, Internal Attendee is a user look up field and you can only map it to a User look up filed in SFDC.