Ability to get an overall open rate on email assists

  • 6
  • Idea
  • Updated 5 days ago
In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent.

Currently, we don't have a way to see the open rates for CTA email assist tasks.  We can see the individual opens for each individual email, but we don't have a collective view of all email assists and the open rate.

It would be awesome if we could have the collective open rate stored somewhere for email assist tasks so that customers can see how effective these tasks are with their customers.
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Tom Gerth, Employee

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Posted 7 days ago

  • 6
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Heather Hansen, Champion

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+1  I'd like to add click rates as well.  
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Calvin Multanen

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This would be very helpful! 
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Calvin Multanen

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This would be very helpful! 
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Mark Gecsey

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+1 interested in this as well
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Dan Ahrens, Official Rep

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This is possible today using the Email Logs object. The field that shows if it was an Email Assist task is this one:

Use Case : Campaign = email was sent via Journey Orchestrator, Cockpit = email was sent via Email Assist task, and Program = email was sent via Program

You'll want to bookmark this page, it's super handy!  https://support.gainsight.com/Administration_and_Permissions/General_Administration/Gainsight_Object...




(Edited)