Ability to create a hyperlink in Gainsight reports

  • 7
  • Question
  • Updated 5 months ago

My organization is looking to utilize hyperlinks in Gainsight reports. Also in the C360, we are looking to have hyperlinks that link to Salesforce for Cases, Opportunities and Installations. It would be helpful if those could be a clickable link that would bring you directly into Salesforce instead of just static text.
Photo of Joe DiFilippo

Joe DiFilippo

  • 352 Points 250 badge 2x thumb

Posted 5 months ago

  • 7
Photo of Cameron Wright

Cameron Wright, Employee

  • 2,408 Points 2k badge 2x thumb
I agree with Joe, I can see where this would be beneficial for a lot of customers.
Photo of Dale Parent

Dale Parent

  • 588 Points 500 badge 2x thumb
Several of our users have also requested easy linking to SFDC Account page and other pages from Gainsight.
Photo of Manmeet Dosanjh

Manmeet Dosanjh, Champion

  • 3,642 Points 3k badge 2x thumb
+1 to this request. Would be very beneficial for CSMs to easily access the information presented in the reports.