Ability to change the sentiment on a comment in text analytics

  • 2
  • Idea
  • Updated 2 months ago
It would be great if when looking through the text analytics on a survey we could change the sentiment. For example, I had a comment that was tagged as a suggestion but was actually a really positive comment and I would like my reporting to show that.
Photo of Jeremy Curry

Jeremy Curry

  • 684 Points 500 badge 2x thumb

Posted 2 months ago

  • 2
Photo of Shiv Kumar Katiyar

Shiv Kumar Katiyar, Employee

  • 1,462 Points 1k badge 2x thumb
I too got a similar request from one of the customer wherein the question was first of all positive and secondly the comments were also positive but our text analytic AI classified it as a negative. So there were few recommendation that came out as part of discussion-

  • Admin should have the ability to configure/define it's own Aspects or
  • Ability to modify the aspects at later point of time when the survey is over.