As a company with a young employee demographic, we often have multiple CSMs out on parental leave or other leaves of absence. In Salesforce, we handle this by assigning an 'additional CSM' to an account so they get all of our support emails, etc. for the customers they are covering, but the main CSM remains on the account for when they return. It would be nice to be able to add a secondary owner field to our rules that are creating CTAs. Currently, these CTAs are still being assigned to the primary CSM (who is out on leave) and the CSM covering the account has to manually go the the customer's cockpit and reassign the CTAs to themselves which obviously leaves room for error or delayed notifications. I'd envision an option to set a CSM's username in Gainsight to designate they are on leave and then the CTA would automatically be assigned to the secondary owner, or 'additional CSM' in our case.