"Send Email" action type in Bionic Rules.

  • 8
  • Idea
  • Updated 9 months ago
  • Under Consideration
Since we are going to depreciate the custom rules in future, it would be great to have the "Send Email" action type functionality added to the bionic rules which is not supported as of now.
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Ankur Bhat, Employee

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Posted 9 months ago

  • 8
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Sai Ram Pulluri, Official Rep

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Hi Ankur, Your point makes complete sense.We will definitely provide an alternate before we completely migrate to Bionic Rules and using Advanced Outreach you can achieve same functionality(same as Send email action).
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Karl Rumelhart, Official Rep

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Please consider using Advanced Outreach to send emails rather than using Send Email action.  Are there reasons that is not acceptable?
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Daniel Herard

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Hi Karl, One reason we use the "Send Email" action in custom rules is that we use calculated fields as criteria, which last I asked is not supported in power lists.
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Dan Ahrens, Gainster (employee)

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Hi Daniel,

With the introduction of Advanced Outreaches, you can now add participants using Powerlists, Events, CSV and Bionic Queries - see info here: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...

The bionic queries should meet the needs you are looking for.