[Idea] - Reason to be added while report export to CSV fails

  • 11
  • Idea
  • Updated 3 months ago
I am trying to export a report in report builder. It shows the first N number of rows with data in the table. When I export, it appears it will work, but then the email that arrives saying something like this:

Subject: Gainsight Report Export failed

Your request to export [NAMED OF THE REPORT] report failed due to the following reason(s) 
: Invalid report details to export


It will be good if reason or error code is mentioned which causes the failure of report. For E.g.- Due to exported CSV size, Data Corruption or any other reason. which will be helpful to know failure reason and on immediate basis end user/customer can use alternate option (like Use Bionic Rule to export report in S3 Bucket, etc..)

Let me know if you need more information.
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Hitesh, Alum

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Posted 5 months ago

  • 11
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Sai Ram Pulluri, Official Rep

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Hi Hitesh, Yes, we cannot know the status of the export when it fails.This is a genuine ask, redirecting this to our product team. 

Thanks for posting!