[Feature Request] Be able to re-add Knocked off Participant in AO

  • 6
  • Idea
  • Updated 2 months ago
Posting on Behalf of a Customer.

In an active advanced outreach a User can remove a participant manually to knock them off the outreach.

However, main issue, if there is a need to add a knock-off back into the AO there isn't an option from the UI. An option to in the future to do this would greatly increase the AO user experience. 

As a use case example, if a user was accidentally marked knocked off in AO it would make sense one wants to add them back in, especially if unique criteria is once in a lifetime.

Yes, you could possibly modify the uniqueness criteria to bring in knock -offs. However, it doesn't make sense to do so when there are already several legitimate knock-offs on the list.
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Kevin Ly, Employee

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Posted 5 months ago

  • 6
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Abhishek Sivaraman, Senior Product Manager

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Hi,

Thanks for sharing . To understand the request correctly , the ask is for the ability to add some(not all) of the knocked off participants into the journey(they will start from scratch) from the UI ? Am i correct?

Thanks
Abhishek S
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Kevin Ly, Employee

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Yes sir that is correct. If there is a need to put them back where they were I let customer interject on that point.
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Sai Ram Pulluri, Official Rep

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Hi Kevin, Since this is a new feature request, changing this to an idea post.

Thanks for posting!