[Feature Request] Be able to re-add Knocked off Participant in AO

  • 6
  • Idea
  • Updated 2 months ago
Posting on Behalf of a Customer.

In an active advanced outreach a User can remove a participant manually to knock them off the outreach.

However, main issue, if there is a need to add a knock-off back into the AO there isn't an option from the UI. An option to in the future to do this would greatly increase the AO user experience. 

As a use case example, if a user was accidentally marked knocked off in AO it would make sense one wants to add them back in, especially if unique criteria is once in a lifetime.

Yes, you could possibly modify the uniqueness criteria to bring in knock -offs. However, it doesn't make sense to do so when there are already several legitimate knock-offs on the list.
Photo of Kevin Ly

Kevin Ly, Employee

  • 3,178 Points 3k badge 2x thumb

Posted 5 months ago

  • 6
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 8,646 Points 5k badge 2x thumb

Thanks for sharing . To understand the request correctly , the ask is for the ability to add some(not all) of the knocked off participants into the journey(they will start from scratch) from the UI ? Am i correct?

Abhishek S
Photo of Kevin Ly

Kevin Ly, Employee

  • 3,178 Points 3k badge 2x thumb
Yes sir that is correct. If there is a need to put them back where they were I let customer interject on that point.
Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

  • 11,828 Points 10k badge 2x thumb
Hi Kevin, Since this is a new feature request, changing this to an idea post.

Thanks for posting!