[Ask from Customer] To have Tool-tip/Help-text as like in Salesforce inside Gainsight instances while using it

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  • Updated 7 months ago

This conversation has been merged. Please reference the main conversation: Allow field-level descriptions in Reports and on Layouts

In Sales force we have tool-tip/help-text populates in form of "i" while adding/updating any field or performing operations. For example, we are adding the sales force field in C360 at that time customer would like to see the same tool-tip/help-text value in Gainsight. Are we planning to have such mechanism in our products?

Above snapshot from my local Org. Please share your thoughts on this.
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Hitesh, Alum

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Posted 7 months ago

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Jeff Kirkpatrick, Champion

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Sagan Sherlin, Champion

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Yes to both!  My boss was asking about this a few weeks ago!  As it would better help newer uses to Gainsight understand the fields.  Votes for all! :)
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Seth, Employee

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In our own product, our Professional Services team is able to use Pendo to build custom tooltips that display in our app for that single customer (I know Gainsight is also a Pendo customer.) The customer isn't able to manage them directly, but the maintenance is built into the cost. So, it's not good to use for every last thing, but it's great to use for those items that you expect people to use on a regular basis, and where you're trying to get your team familiar with what it is and why it's useful to them.
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Sai Ram Pulluri, Official Rep

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@Hitesh, we are in process of collecting the UI-feedback tomover come the difficulties and give you the fastest flow. we will definitely consider your request.

Thanks for posting here!

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