[Ask from Customer] Load to Company Person - Email is required identifier

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  • Question
  • Updated 8 months ago
-- Request from one of the Customer --

End users usually change their email addresses in client application somewhat frequently. They are bringing their unique ID into Gainsight MDA from Segment, and would like to update email on the Person, but Load to Person and Load to Company Person force email as an identifier.

They want to use their External ID so that email can be updated. Email is not a good unique identifier because it changes too often. 

Is there any alternate approach to achieve this or plan to handle via Load to Person / Company Person rule actions?
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Hitesh, Alum

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Posted 9 months ago

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Cameron Wright, Employee

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Great point here Hitesh, I am curious what the resolution will be.
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Sundar, Alum

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This is definitely in the direction we are moving with Person Model. I'll keep you posted on how this can be done using the config screen that we are planning to build it in the subsequent release

Cameron - There is an external ID that will be used for the resolution and Email ID would change over time for a person as I understand
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Dan Ahrens, Official Rep

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Hi Hitesh, I'm curious as to the challenge you mentioned where end users change their email addresses 'somewhat frequently'. Can you explain that a little bit, as with the possible exception of someone getting married and changing their surname, I can't think of very many reasons why someone would change their email address often.