Conversations

Conversations 1 - 20 of 189
Photo of Tracy Streetman
Survey & NPS Analytics Available in Reports 2.0
The analytics that are available in the Survey and NPS tabs are great, what would be even better is if those were also available in Repor...
  • 19 me toos
  • 13 replies
  • Problem
  • Solved
Photo of Andrew Cummins
Add the ability to hyperlink in the description box on a task in a playbook
It would be nice to have the ability to hyperlink in the description box on a task so we do not have to put the entire url string in the ...
  • 7 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Brittany
Be able to add milestones from Timeline
First of all, love the Timeline interface! However, what is a timeline for, if not milestones? It would be great if Milestones added else...
  • 28 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Leanne
Adding fields to Timeline Activities
When adding new fields to Timeline Activities, it looks like the only options for "Field Type" are Text, Date, Number and Checkbox.  Is a...
  • 18 me toos
  • 9 replies
  • Idea
  • Planned
Photo of Sagan Sherlin
Enhancement. The ability to change the (CTA) Type of the Task created from Timeline.
Right now, if a user creates a Task from a Timeline Activity Entry - the Type defaults to Activity.  It would be awesome if we had the ab...
  • 6 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Nadav Shem-Tov
Export Gainsight360
Hello,  A few of my customers have shown interest in exporting section from the Gainsight 360 view, specifically for the sections on the...
  • 11 me toos
  • 5 replies
  • Question
  • Acknowledged
Photo of Jack
Color-Coded CTAs
Upon the new “CTA Type” field, our color-coded CTAs have been removed.  We believe that the color-coding is important in terms of visual ...
  • 3 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Samantha Braastad
Email Assist: Additional Functionality
We would like to begin using Email Assist but are hesitant as the need to create the templates in CoPilot adds clutter for our 1:many tea...
  • 19 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 40 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Ben
Response Rate calculations for surveys
I was asked to provide response rate data to our board earlier this month. During this process, I started to notice some inconstancies in...
  • 3 me toos
  • 4 replies
  • Problem
  • Solved
Photo of Martha Stuart
G360 Export Capabilities
We would love to be able to export the G360 in the same way you can export a C360 page. We do not want to give all users or even all user...
  • 10 me toos
  • 9 replies
  • Idea
  • Planned
Photo of Chris Marconi
Copilot - Unsubscribers
If a customer unsubscribes to an outreach, does that prevent them from receiving future outreach emails or just that same outreach if sen...
  • 3 me toos
  • 7 replies
  • Question
  • Answered
Photo of Elizabeth Adams
CoPilot Iimages
Hi - I really struggle with the way that CoPilot embeds uploaded images. Because I do so much editing in HTML, the imageID changes each t...
  • 4 me toos
  • 2 replies
  • Question
Photo of tzundel@gainsight.com
Ability to delete multiple Tasks at once
It would be great to have checkboxes that allow multiple Tasks to be deleted under a CTA at once! Some Playbooks include lots of Tasks an...
  • 8 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Kara Kogelman
Making NPS data Actionable
I'm looking for ideas about how other companies are making data from NPS surveys actionable.  Are you doing any automations inside of Gai...
  • 2 me toos
  • 7 replies
  • Question
  • In Progress
Photo of Christopher Sanderson
True NPS calculation and NPS Widget
This is a two part idea: 1. We need a true NPS calculation.  The way Survey's does this currently, it takes the average of responses acr...
  • 16 me toos
  • 9 replies
  • Idea
Photo of Dan Ahrens
Add Timeline to My Notification Settings
As we start seeing broader use and capabilities in Timeline it would be awesome if we could add capabilities in the My Notification setti...
  • 7 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Ganesh
Copilot emails for CSMs to send
A few customers have asked for the ability to draft template emails via copilot, but for the final "send" button to reside with the CSM. ...
  • 19 me toos
  • 8 replies
  • Idea
  • Planned
Photo of Mike Wills
Storing "personal" CSM notes in Gainsight
Curious if anyone else has encountered this situation.   My CSMs are looking for a place in Gainsight to store “personal” notes about a ...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of Steve Margulis
CoPilot versus Marketo
We are developing our nurturing program for existing customers and have run into some bumps in the road about whether to use CoPilot or M...
  • 6 me toos
  • 6 replies
  • Question
  • Answered