Conversations

Conversations 1 - 20 of 100
Photo of Andrew Cummins
Add the ability to hyperlink in the description box on a task in a playbook
It would be nice to have the ability to hyperlink in the description box on a task so we do not have to put the entire url string in the ...
  • 7 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Show full list of participants that have opened emails in Program Analytics
In Program Analytics, we can see the total Open Rate and the opens for each individual day that the Program has been live, but we current...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Jahnavi
Formula field in rule engine to add current date
Can we add a formula field in rule engine to capture the rule date.
  • 13 me toos
  • 7 replies
  • Idea
  • Implemented
Photo of Tom Gerth
Ability to get an overall open rate on email assists
In Journey Orchestrator we have the ability to see the open rates for each outreach/program that's sent. Currently, we don't have a way ...
  • 6 me toos
  • 5 replies
  • Idea
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 29 me toos
  • 21 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Dashboard global filters using OR logic
While doing a bit of troubleshooting on behalf of a customer, I've noted that we cannot seem to use an "OR" logic on "Global Filters" in ...
  • 14 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Roxanne
Timeline activity vs. Milestone
As I am becoming more fluent in posting timeline activities, I am finding that several activities could actually be considered a mileston...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Show records in successful rule results files
When a scheduled bionic rule runs successfully, the rule results .csv shows the number of records successfully passed, but does not show ...
  • 4 me toos
  • 4 replies
  • Idea
Photo of Tom Gerth
Customer ability to modify G360 reports
I've had some discussions with a few customers surrounding the new G360 feature.  So far the feedback has been great but I have had one r...
  • 5 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Tom Gerth
Gainsight Lightning Tabs
I've been working with a customer that's making the big switch to Lightning UI in Salesforce, and while I know that Gainsight is Lightnin...
  • 9 me toos
  • 3 replies
  • Question
  • In Progress
Photo of Tom Gerth
Edit field display name just for Gainsight
If a user has a "Customer Success Manager" user lookup field as well as a "Customer Success Manager Name" formula field on the Account ob...
  • 7 me toos
  • 1 reply
  • Idea
Photo of Joseph Siudzinski
S3 execution history is sorting as if it is a number, not appreciating time
Looks like in a recent update, the sort of the schedule time in S3 execution history treats time as a number not as a time. This example ...
  • 5 me toos
  • 5 replies
  • Problem
  • Solved
Photo of Dan Ahrens
Is it possible to import historical surveys from another product into Gainsight?
Working with a customer who had used a different survey tool historically and is asking if they can pull this survey data from the past i...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Tom Gerth
Delete Company records from UI
Is there any plan for future functionality where customers will be able to delete unused records from the "Company" object? This is a pr...
  • 9 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Tom Gerth
Delete Advanced Outreaches
I've recently been working with a customer who has been testing out Advanced Outreach functionality and has successfully completed their ...
  • 19 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Matthew Weinreb
Scorecard 2.0 Rule Results
Been working through some Scorecard changes using Scorecard 2.0 and am really struggling to use the Rule results as I am trying to QA the...
  • 9 me toos
  • 5 replies
  • Idea
Photo of Tom Gerth
Ability to edit all Timeline entries
Currently, the only user that can edit a Timeline entry is the user that created said entry. It would be good if there was some kind of ...
  • 17 me toos
  • 3 replies
  • Idea
Photo of Alex LeGay
More visibility into Advanced outreach sending status
I see a lot of times where an advanced outreach is published and the participants are sitting in the queue waiting to send. I think it wo...
  • 19 me toos
  • 10 replies
  • Idea
Photo of Jeffrey Coleman
Sort a report by multiple columns
I'm running a report against an MDA object. Two key columns are the account name, and then the date for the specific data point. I can s...
  • 23 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 37 me toos
  • 13 replies
  • Idea
  • Planned