Conversations

Photo of Mark
How to configure the Features section in C360
I'm looking for instructions on how to configure the standard Features section in the C360. I don't see any configuration settings in it ...
  • 1 me too
  • 1 reply
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  • Answered
Photo of Shannon
Gainsight Sally - doesn't always return results on customer name
We are using Sally to look up details on customers and the more of the actual name you type in the less likely Sally is to find it. What ...
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  • 2 replies
  • Question
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Photo of Jackie Cofield
What data from LMS are others putting into GainSight?
Hello, interested to learn what data points others are putting into gainsight from LMS (we use Docebo). Some ideas we have are: # of acti...
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  • 1 reply
  • Question
Photo of Ky Powell
Is there a way to do Org Mapping from within Gainsight?
Currently we use Salesforce to do Org Mapping but there are a lot of restrictions. Is there a way to do org mapping like this in Gainsigh...
  • 3 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Puna
Custom Search Parameter
Is it possible to have Sally's "Summary for ...." search be based on something other than Account Name?  We use an internal ID to referen...
  • 3 me toos
  • 3 replies
  • Question
Photo of Lokeshraovn
Integration with Zuora Subscriptions
Hi, Has anyone done Gainsight and Zuora Integration and get the subscription data from Zuora to Gainsight. Any insights on this will be...
  • 1 me too
  • 1 reply
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Photo of Tony Tao
Help Wanted: Set ARR on customer tab with multiple opportunities
Hi,  We have multiple opportunities that can be recurring revenue and need to create a rule to update AAR on the customer tab.  Any adv...
  • 2 me toos
  • 2 replies
  • Question
Photo of Hitesh
[X-Org Migrate]- Fields of a success plan type are not migrated
When we migrate the success plan type to target org, migration tool doesn't migrate field configured in success plan type.Tested locally ...
  • 2 me toos
  • 0 replies
  • Question
Photo of Alma Ramos
Sponsor Tracking: What if the customer does not have a LinkedIn profile but needs to be tracked?
Can you only add a contact to Sponsor Tracking using their LinkedIn profile? What if the contact doesn't have a LinkedIn profile, would t...
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  • 3 replies
  • Question
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Photo of Johnny Burtchaell
Load to Features from MDA
Will we ever be able to Load to Features from the MDA?
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  • 4 replies
  • Question
  • Answered
Photo of Jahnavi
Salesforce Validation Errors in Gainsight
Hello Team, I have two fields, one picklist and other text field. My use case is that if use has selected a particular value then the te...
  • 3 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of Ryan Flynn
Which apps are Gainsight customers using to visualize your customers' organizational charts and maps?
I am wondering which apps are being used by GS customers to visualize your customers' org charts and maps? There are a few to choose from...
  • 6 me toos
  • 3 replies
  • Question
  • Answered
Photo of Katerina Nemcova
How can we operationalise customer lifecycle in Gainsight
(as we a relatively new to Gainsight and just started this year) I'd like to build our customer lifecycle in Gainsight with the different...
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Photo of Heather Hansen
Sponsor Tracking: View Contact
Is there a way to add a field to the Sponsor Tracking section that will just let you view the contact?  Or a way to include the eyeball? ...
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  • 1 reply
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Photo of Michael Sweeney
Adjust font size so title shows on the widget
Hey Guys, Reaching out today after speaking with a customer. We are curious if there is going to be an option to edit the size of the te...
  • 2 me toos
  • 0 replies
  • Question
  • Acknowledged
Photo of Christopher Sanderson
VIsibility of fields when setting up LRM
What determines if a field is visible in the list while configuring LRM?  I have a customer who couldn't find some fields.  We determined...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Scott Morris
Wrap Lines On Relationship Tile
I have seen this come up with a few customers who have requested the ability of wrapped lines on the Relationship name tile.  The amount ...
  • 7 me toos
  • 4 replies
  • Question
  • Acknowledged