Conversations

Photo of Seth
Bulk Enable Sally Users
In Sally for Slack, after I import new users from their Slack Avatar, they get added in the Users List as disabled. I understand that thi...
  • 11 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Logan T
C360 Report Section Size
Hey Teams, This is Logan from Support. We've heard a few requests for some added configurational options on C360 sections. Specifically;...
  • 6 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of Seth
Sally Error Message needs improvement
I had a colleague just ask me for Sally access, which is great. However, her first experience with Sally was the error message, which is ...
  • 3 me toos
  • 1 reply
  • Problem
  • Solved
Photo of Mandy Major
Service Incident: Sponsor Tracking
We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect th...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
  • Archived
Photo of Kiersti Felska
feature upload
We have about 1800 accounts where we need to upload customer features (licensed and enabled) based upon how fields are in an excel workbo...
  • 1 me too
  • 2 replies
  • Problem
Photo of Dan Wiegert
All activity types how up in Sally (including the ones turned off in your Org)
I am opening this in behalf of a customer who pointed out that in Sally, all activity types are being displayed (including the ones that ...
  • 4 me toos
  • 1 reply
  • Problem
  • Solved
Photo of Seth
Sponsor Tracking Broken
This is a PSA for the Community, and a cathartic complaint: I learned in Gainsight support ticket 8742 that Sponsor Tracking is simply b...
  • 8 me toos
  • 3 replies
  • Problem
  • In Progress
  • Archived
Photo of Connor Kasser
Sally bug -- clicking more options buttons fails to load
Hey Team -- loving getting to know Sally, but she has a bug when she offers up more buttons like "Health Score", "Surveys", etc. clicking...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Seth
Allow Timeline Custom Activity Types in Sally for Slack
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362) I'm sorry to say that this make...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Seth
Sally in Slack renders health scores as hex
When I retrieve the health score for a customer via Slack, since we have R/Y/G health scoring set up, the health score is rendered as a h...
  • 3 me toos
  • 11 replies
  • Problem
  • Solved
Photo of Blynn Buckley
Extend space to see full report name
In C360 > select a section on the left nav > the section title appears in the middle window, along with the report name (and a dropdown t...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Jeremy Curry
Slack permissions for Sally
I am trying to add Sally but am having an issue with Slack permissions even though it recognizes me as an admin ("You are signed in as Je...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Tharun
Timeline syncs to sfdc
Tasks created in Activity Timeline doesn't sync all its fields to SFDC. User finds it very important to have External Attendees field to ...
  • 2 me toos
  • 1 reply
  • Problem
  • Solved
Photo of Kevin Ly
[Feature Request] Easy Sponsor Tracking Change Notification Based on Pending to Tracked
Posting on behalf of customer: Currently there are pre provided rules that would fire a CTA based on Sponsor change Title Company, and L...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Logan T
Sponsor Tracking URLs With Prefixes Supported
Hey Team! Posting in behalf of a customer that is experiencing some issues with tracking some of their Global Contacts. Right now, Spons...
  • 6 me toos
  • 3 replies
  • Problem
Photo of Heather Hansen
SF Tabs in GS
We've been experiencing an issue with the SF tabs not sticking when we select Gainsight in the Force.com Apps menu. So, we can adjust th...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged