Conversations

Conversations 1 - 20 of 77
Photo of Amanda Neil
Ability for Sally to post SFDC objects to timeline
Current use case for us is that we currently track engagements through an SFDC form and would like to have the ability for our CSM/CSA's ...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Britton Walker
Customize timeline fields Sally can access
I would really love the ability to customize what fields are available when logging a timeline activity through Sally. Our CSM's have qui...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Jahnavi
Gainsight Sally - Return calculated results
It would be great if Sally could return results like - Number of customers with xyz relationship or number of users whose NPS score is > ...
  • 1 me too
  • 1 reply
  • Idea
Photo of Matt Wheeler
C360 - Graphs As Animated GIFs
Hello everyone.  At SportsRecruits, we like to use the reports in C360 to show the client that the product is being used a lot (ie, you ...
  • 6 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Srikanth Nadukudy
Transactions not recognized for an Account unless there is at least one 'new business' type oppty!
We have this situation with few of our customers. The sub-division of the parent company is a new account in SF.com but they will not hav...
  • 1 me too
  • 1 reply
  • Idea
Photo of Steve Davis
Adjustable Container Sizes In C360 Sections
I have a client request to adjust the C360 section container to fit the report or to allow for adjustable container sizes. I noticed that...
  • 6 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Jeffrey Coleman
Connect LRM Transactions to Relationships
We use LRM 1.0 and find it invaluable. I know not everyone uses it, but the chaining of transactions makes our retention reporting so muc...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Elizabeth Gerber
Hyperlinking within C360 widgets
We have a widget in the C360 that includes hyperlinks pulling from Salesforce. It would be nice to have the ability to hyperlink those t...
  • 2 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Jake Smith
Update timeline notes through sally in slack
Our CSM's would like the ability to log a note in timeline via Sally. I could not find this direct request, but wanted to post here. Shou...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Send NPS to Slack
Has anyone set up a way to send NPS results to Slack? I figure there'd be a way to leverage the Send emails to Slack functionality, but ...
  • 1 me too
  • 6 replies
  • Idea
  • Under Consideration
Photo of Lauren Denault
Bulk Add Sponsor Tracking
We have over 30k customers that we want to start using Sponsor Tracking for - is there a way to get a bulk list of all of them and approv...
  • 18 me toos
  • 10 replies
  • Idea
Photo of Ben
HipChat integration for Sally bot
Love the Slack integration, but we're a HipChat company. That functionality would be AWESOME. +1 from me!
  • 8 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Andrew Cummins
Allow pop ups in the Attributes section on c360
We currently have workflow rules that provide pop ups in SF with the same fields that we use in the Attributes section in Gainsight c360....
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
View Report Descriptions within C360 and R360 sections (including Summary Widgets)
As our CSM's continue to use reports and widgets in both the C360 and R360, they are constantly asking for insight into what data the rep...
  • 3 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Rajesh Gande
Gainsight Integration with Collaboration Tools e.g. Slack
Hi All, Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partne...
  • 9 me toos
  • 10 replies
  • Idea
  • Planned
Photo of Cameron Wright
Sponsor tracking contact views
I have a customer that is using Sponsor Tracking and mentioned having a different view for active, inactive, and all contacts instead of ...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Manmeet Dosanjh
Is there a way to search for Contacts/Users directly in Gainsight?
Similar to how we can search for Accounts using the search window, is there a way to search for Users/Contacts by typing there name in? ...
  • 5 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Joseph Siudzinski
Section Tool Tips/Instructions
I think it would be very helpful to have a tool tip or instruction box throughout a lot of places in Gainsight.This could be configurable...
  • 12 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Rajesh Gande
Person Section in C360
Hi All, We are thinking about a new 'Person' section in C360 / R360 where you can view and manage (add/edit/delete) all the external peo...
  • 17 me toos
  • 7 replies
  • Idea
  • Under Consideration