Conversations

Conversations 41 - 60 of 113
Photo of Laura Jark
Drag & Drop Org Charts for Customers in Gainsight
I'm looking for an idea or solution to creating structured org charts (potentially out of the Contacts tab) for our customers in Gainsigh...
  • 5 me toos
  • 2 replies
  • Idea
  • Planned
Photo of Ryan Flynn
Which apps are Gainsight customers using to visualize your customers' organizational charts and maps?
I am wondering which apps are being used by GS customers to visualize your customers' org charts and maps? There are a few to choose from...
  • 6 me toos
  • 3 replies
  • Question
  • Answered
Photo of Seth
Sponsor Tracking Broken
This is a PSA for the Community, and a cathartic complaint: I learned in Gainsight support ticket 8742 that Sponsor Tracking is simply b...
  • 8 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Chris Mudd
Ability to restrict specific accounts from showing when using Sally
We would like to see the ability to restrict certain accounts from being able to be shown when using Sally.   Use case:  If there was a ...
  • 6 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Heather Landgraf
Related Lists in C360
It would be great if a related list (like a list of Opportunities - that you can get to from the 3 dots on the C360 page) could be used a...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Martha Stuart
Allow formula fields that result an image to display the image in the Attributes section on the CS360.
We have an account formula field that displays a flag that reps want to see in the attributes section of gainsight. However, when in Gain...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Seth
Bulk Enable Sally Users
In Sally for Slack, after I import new users from their Slack Avatar, they get added in the Users List as disabled. I understand that thi...
  • 9 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Nadav Shem-Tov
Improve formatting / look of C360/R360 attributes section
This is feedback from HPE ADM CSMs:  Currently, the "Attributes" section in C360/R360 is very bland.  It's difficult to work with and ac...
  • 6 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Connor Kasser
Sally bug -- clicking more options buttons fails to load
Hey Team -- loving getting to know Sally, but she has a bug when she offers up more buttons like "Health Score", "Surveys", etc. clicking...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Iqra Sheikh
GS Stages at R360
We would like to be able to use GS Stages at R360. This is a better fit for our business needs. As previously stated, we use Gainsight a...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of Kevin Ly
[Feature Request] Make C360 Attributes Section Hot Key Copy Friendly
Posting on behalf of a customer: For organizations that copy data from the C360 attributes section into other areas such as an email or ...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Chris Mudd
Opportunity Contact Role
Each time they navigate to an R360 page an additional filter is added i.e Opportunity Id = Value in "Current Active Opportunity" field as...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Tom Gerth
Ability to Hide Inactive Relationships
Posting on customer's behalf: Currently, when we look at the Relationships section of the C360, we see all relationships listed, regardl...
  • 4 me toos
  • 0 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Ability to resize comment window in C360
People on our team use this "comment" field in the C360 and since you can't resize it, it's hard to see how much they've written.
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Katerina Nemcova
How can we operationalise customer lifecycle in Gainsight
(as we a relatively new to Gainsight and just started this year) I'd like to build our customer lifecycle in Gainsight with the different...
  • 1 me too
  • 0 replies
  • Question
  • Acknowledged
Photo of Seth
Allow Timeline Custom Activity Types in Sally for Slack
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362) I'm sorry to say that this make...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Heather Hansen
Sponsor Tracking: View Contact
Is there a way to add a field to the Sponsor Tracking section that will just let you view the contact?  Or a way to include the eyeball? ...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Connor Kasser
Sally NPS - Group Results instead of individual surveys
It would be preferable to show grouped NPS results instead of specific survey titles. Does anyone really want to click by survey? I imag...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Sally in Slack renders health scores as hex
When I retrieve the health score for a customer via Slack, since we have R/Y/G health scoring set up, the health score is rendered as a h...
  • 3 me toos
  • 11 replies
  • Problem
  • Solved
Photo of Blynn Buckley
Extend space to see full report name
In C360 > select a section on the left nav > the section title appears in the middle window, along with the report name (and a dropdown t...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved