Conversations

Conversations 1 - 20 of 55
Photo of Amanda Neil
Ability for Sally to post SFDC objects to timeline
Current use case for us is that we currently track engagements through an SFDC form and would like to have the ability for our CSM/CSA's ...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Mark
How to configure the Features section in C360
I'm looking for instructions on how to configure the standard Features section in the C360. I don't see any configuration settings in it ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Shannon
Gainsight Sally - doesn't always return results on customer name
We are using Sally to look up details on customers and the more of the actual name you type in the less likely Sally is to find it. What ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Britton Walker
Customize timeline fields Sally can access
I would really love the ability to customize what fields are available when logging a timeline activity through Sally. Our CSM's have qui...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Lila Meyer
Configure C360 Person section - allow drag and drop of list view fields
This is a minor point, but it would be nice to allow drag and drop of the list view fields when an Admin is configuring the new C360 Pers...
  • 1 me too
  • 2 replies
  • Idea
Photo of Jahnavi
Gainsight Sally - Return calculated results
It would be great if Sally could return results like - Number of customers with xyz relationship or number of users whose NPS score is > ...
  • 1 me too
  • 1 reply
  • Idea
Photo of Ky Powell
Is there a way to do Org Mapping from within Gainsight?
Currently we use Salesforce to do Org Mapping but there are a lot of restrictions. Is there a way to do org mapping like this in Gainsigh...
  • 3 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Puna
Custom Search Parameter
Is it possible to have Sally's "Summary for ...." search be based on something other than Account Name?  We use an internal ID to referen...
  • 3 me toos
  • 3 replies
  • Question
Photo of Rajesh Gande
Product Updates - Sally (Slack Integration)
We will use this thread to post any product updates to Sally (Slack Integration) 
  • 9 me toos
  • 8 replies
  • Article
Photo of Jeffrey Coleman
Connect LRM Transactions to Relationships
We use LRM 1.0 and find it invaluable. I know not everyone uses it, but the chaining of transactions makes our retention reporting so muc...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Seth
Sally Error Message needs improvement
I had a colleague just ask me for Sally access, which is great. However, her first experience with Sally was the error message, which is ...
  • 3 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Jake Smith
Update timeline notes through sally in slack
Our CSM's would like the ability to log a note in timeline via Sally. I could not find this direct request, but wanted to post here. Shou...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Send NPS to Slack
Has anyone set up a way to send NPS results to Slack? I figure there'd be a way to leverage the Send emails to Slack functionality, but ...
  • 1 me too
  • 6 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Sally for Slack - Relationship queries
It seems like the recognizable queries for Relationships might be a little too finicky at times. I tried searching in our own instance of...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Ben
HipChat integration for Sally bot
Love the Slack integration, but we're a HipChat company. That functionality would be AWESOME. +1 from me!
  • 8 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Dan Ahrens
User Management filters do not work correctly
When searching for users in the Slack configuration screen, filters for searching for users in the table headers do not work correctly. S...
  • 1 me too
  • 2 replies
  • Problem
Photo of Rajesh Gande
Gainsight Integration with Collaboration Tools e.g. Slack
Hi All, Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partne...
  • 9 me toos
  • 10 replies
  • Idea
  • Planned
Photo of Cameron Wright
Sponsor tracking contact views
I have a customer that is using Sponsor Tracking and mentioned having a different view for active, inactive, and all contacts instead of ...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Alma Ramos
Sponsor Tracking: What if the customer does not have a LinkedIn profile but needs to be tracked?
Can you only add a contact to Sponsor Tracking using their LinkedIn profile? What if the contact doesn't have a LinkedIn profile, would t...
  • 1 me too
  • 3 replies
  • Question
  • Answered