Conversations

Conversations 1 - 20 of 104
Photo of Lauren Denault
Bulk Add Sponsor Tracking
We have over 30k customers that we want to start using Sponsor Tracking for - is there a way to get a bulk list of all of them and approv...
  • 16 me toos
  • 10 replies
  • Idea
Photo of Tony Tao
Help Wanted: Set ARR on customer tab with multiple opportunities
Hi,  We have multiple opportunities that can be recurring revenue and need to create a rule to update AAR on the customer tab.  Any adv...
  • 2 me toos
  • 1 reply
  • Question
Photo of Ben
HipChat integration for Sally bot
Love the Slack integration, but we're a HipChat company. That functionality would be AWESOME. +1 from me!
  • 8 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Andrew Cummins
Allow pop ups in the Attributes section on c360
We currently have workflow rules that provide pop ups in SF with the same fields that we use in the Attributes section in Gainsight c360....
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
View Report Descriptions within C360 and R360 sections (including Summary Widgets)
As our CSM's continue to use reports and widgets in both the C360 and R360, they are constantly asking for insight into what data the rep...
  • 3 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Rajesh Gande
Gainsight Integration with Collaboration Tools e.g. Slack
Hi All, Many of you might already be using collaboration tools (e.g. Slack, Cisco Spark, MS Teams) to communicate with colleagues, partne...
  • 9 me toos
  • 10 replies
  • Idea
  • Planned
Photo of Cameron Wright
Sponsor tracking contact views
I have a customer that is using Sponsor Tracking and mentioned having a different view for active, inactive, and all contacts instead of ...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Manmeet Dosanjh
Is there a way to search for Contacts/Users directly in Gainsight?
Similar to how we can search for Accounts using the search window, is there a way to search for Users/Contacts by typing there name in? ...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Rajesh Gande
Product Updates - Sally (Slack Integration)
We will use this thread to post any product updates to Sally (Slack Integration) 
  • 9 me toos
  • 5 replies
  • Article
Photo of Alma Ramos
Sponsor Tracking: What if the customer does not have a LinkedIn profile but needs to be tracked?
Can you only add a contact to Sponsor Tracking using their LinkedIn profile? What if the contact doesn't have a LinkedIn profile, would t...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Joseph Siudzinski
Section Tool Tips/Instructions
I think it would be very helpful to have a tool tip or instruction box throughout a lot of places in Gainsight.This could be configurable...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Mandy Major
Service Incident: Sponsor Tracking
We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect th...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Rajesh Gande
Person Section in C360
Hi All, We are thinking about a new 'Person' section in C360 / R360 where you can view and manage (add/edit/delete) all the external peo...
  • 15 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Johnny Burtchaell
Load to Features from MDA
Will we ever be able to Load to Features from the MDA?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Kiersti Felska
feature upload
We have about 1800 accounts where we need to upload customer features (licensed and enabled) based upon how fields are in an excel workbo...
  • 1 me too
  • 2 replies
  • Problem
Photo of Jeremy Curry
Sally shouldn't show inactive activity types
When looking at the activities in Slack, there is a great dropdown that lets you select which type of activities you would like to return...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Dan Wiegert
All activity types how up in Sally (including the ones turned off in your Org)
I am opening this in behalf of a customer who pointed out that in Sally, all activity types are being displayed (including the ones that ...
  • 4 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ky Powell
Is there a way to do Org Mapping from within Gainsight?
Currently we use Salesforce to do Org Mapping but there are a lot of restrictions. Is there a way to do org mapping like this in Gainsigh...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Jahnavi
Salesforce Validation Errors in Gainsight
Hello Team, I have two fields, one picklist and other text field. My use case is that if use has selected a particular value then the te...
  • 2 me toos
  • 2 replies
  • Question
  • Acknowledged
Photo of Lane H
Automatically or SemiAutomatically Add Contacts to Sponsor Tracking
It would be great to either automatically or semiautomatically add contacts to Sponsor Tracking to save a few steps for different teams. ...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration