Conversations

Conversations 1 - 20 of 25
Photo of Nicole Alrubaiy
What type of outreach do you do for low-touch customers leading up to auto renewal?
We have recently started to offer auto renewals to our new customers.  Many of them are in a segment that has no CSM, but does have the R...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Chris Beaven
Circles of Success - Pulse 2017 - Customer Success for On-Prem Companies
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Chris Beaven
Circles of Success - Pulse 2017 - Paid Customer Success Offerings
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Logan T
Writing Null Values with the Rules Engine
In certain situations, it would be very helpful to be able to write a null value to certain fields using the Rules Engine.  For example,...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Denise Stokowski
Which SSO providers are you seeing our customers using? (Authentication)
One of the areas we want to prioritize as we build our GS User authentication mechanism is which sign on/authentication protocols to supp...
  • 3 me toos
  • 6 replies
  • Question
  • In Progress
Photo of Nicole Alrubaiy
Tokens from Survey Response in follow-up Email Assist
We just launched an NPS survey, and we are using email assist to send a follow-up email to every customer who responds.  (Email assist be...
  • 6 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Samantha Braastad
Now that you can customize your Timeline Activity types, what additional activity types are others using?
The latest release now gives the Admin the ability to create custom Timeline Activity types. Our CSM's are heavily leveraging the Timelin...
  • 4 me toos
  • 10 replies
  • Question
  • Answered
Photo of Emily McDaniel
Known Issue | Sponsor Tracking - RESOLVED
We wanted to make you aware that the Sponsor Tracking infrastructure in Gainsight is currently significantly degraded. In researching thi...
  • 5 me toos
  • 10 replies
  • Article
Photo of Nicole Alrubaiy
Timeline Activities in SFDC Widgets
The new timeline/activity tracking is nice, but it would be even better if we could add it into the Opportunity and Account widgets in SF...
  • 12 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Jake Smith
C360 Snapshot mimic the views on C360
Background: We've created an Executive C360 for their sponsorship calls that summarizes key information rather than being the detailed CS...
  • 5 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Nicole Alrubaiy
Degrading Health Score
We are crafting v2 of our Health Score and some of our score components have a few variables at play.  For example, the Support score is ...
  • 4 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Nicole Alrubaiy
Degrading Health Score
We are crafting v2 of our Health Score and some of our score components have a few variables at play.  For example, the Support score is ...
  • 2 me toos
  • 1 reply
  • Question
  • In Progress
Photo of Kathy Williams
Build Org Chart by dragging sponsor tracking cards around; Add generic ones if not found in LinkedIn
 I had an idea for sponsor tracking and wanted to see if you guys are thinking this direction at all.  Ideally, I would like to have all...
  • 20 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Chris Beaven
Circles of Success - Pulse 2017 - Technical CSMs/Customer Success Architects
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Chris Beaven
Circles of Success - Pulse 2017 - Renewals & Expansion
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Chris Beaven
Circles of Success - Pulse 2017 - Customer Experience & Voice of the Customer
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 2 me toos
  • 0 replies
  • Question
  • Answered
Photo of Chris Beaven
Circles of Success - Pulse 2017 - 1:many Customer Success
During Pulse 2017 the Gainsight Client Outcomes Team organized a Circles of Success & Birds of a Feather Program, featuring group discuss...
  • 2 me toos
  • 0 replies
  • Question
  • Acknowledged
Photo of Nicole Alrubaiy
Ability to see upcoming Tasks
This is a specific pain we have for CTA's relating to upcoming renewals.  Inherently, the renewal cycle is 90+ days long, so there are ta...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Nicole Alrubaiy
How to track what individual contacts care about
We need a better way to track what individual contacts/stakeholders at a customer company care about. For example: Bob is the CISO and ...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Nicole Alrubaiy
Can you update SFDC based on Hard Bounces from Email Outreach?
Is there a way to write a rule to update SFDC when we have hard bounces from an email campaign?  We have a field in SFDC on the contact o...
  • 2 me toos
  • 4 replies
  • Question
  • Answered