Conversations

Conversations 1 - 20 of 84
Photo of Joseph Siudzinski
Customize Drill Down Field Labels
It would be nice to have the ability to customize the headers in report drill downs. Today, you can change the header labels in show and ...
  • 7 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Survey Link in CTAs
Hey all, I am posting this on behalf of a customer that had a question about Survey CTAs. What they would like to see is the ability to...
  • 5 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 25 me toos
  • 18 replies
  • Idea
  • Under Consideration
Photo of Logan T
Summarize by date fields in Standard Object Reports
Hey Teams! Looks like we do not currently support summarizing by Date fields in Reports built off of the Standard Objects at this time. ...
  • 11 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Logan T
Report "Last Used Date" in Repository
Hey Team, Our Reports 2.0 feature currently does not have a great way to find "stale" reports, or ones that have not been used in a whil...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tharun
Unable to mass edit CTAs under action 'Status', 'Priority' or 'Reason'?
If you have observed that you were not able to use mass update, under action 'Status', 'Priority' or 'Reason' (Options Greyed out)? Al...
  • 4 me toos
  • 2 replies
  • Idea
  • Implemented
Photo of Logan T
Supporting Hyperlinks in Reports
Some customers have custom fields that contain useful URLs on the Account or Customer object. But when a report containing these URLs is ...
  • 11 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Alex LeGay
Be able to reset dashboard reports that have global dashboard filters
Right now in dashboards, it is possible to reset any report container back to its original state that exists in report builder. For examp...
  • 16 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Seth
Recipe to Push NPS Responses to Slack
I'm very pleased to say that I was able to set up an Advanced Outreach to push our NPS responses to Slack! Preview in Slack Click to E...
  • 13 me toos
  • 6 replies
  • Article
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 32 me toos
  • 16 replies
  • Idea
  • Under Consideration
Photo of Logan T
Adding Fields to the "Group By" in Cockpit.
Hello Team! Some of our customer have expressed the desire to have additional fields added to the "Group By" section of the Cockpit. Hav...
  • 11 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Logan T
C360 Report Section Size
Hey Teams, This is Logan from Support. We've heard a few requests for some added configurational options on C360 sections. Specifically;...
  • 6 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of Marcelo
Monitor status of ZenDesk connector
Due to an issue we have observed with our feed of ZenDesk tickets into GainSight we asked if there was any way we could monitor or check ...
  • 10 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Pele
Is it possible to include "mailto:" in hyperlink for email address in CTA comments?
Not sure if I'm just running into a bug, but I've created a rule-driven CTA that includes a tokened email address in the comments section...
  • 4 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Logan T
Drill Down Fields not Arrangeable!
Hey Team! Here with another request we've heard in Support. Right now, in our reports 2.0, we have the ability to "Drill Down" into a g...
  • 5 me toos
  • 2 replies
  • Idea
  • Implemented
Photo of Tom Gerth
Dashboard global filters using OR logic
While doing a bit of troubleshooting on behalf of a customer, I've noted that we cannot seem to use an "OR" logic on "Global Filters" in ...
  • 11 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Logan T
Color Configuration Settings
Hello Teams! This is Logan from Support. I've recently come across a customer use case that surprised me to find we were not able to buil...
  • 9 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Logan T
Email Assist Sending Limitations
Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In E...
  • 2 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Logan T
Scorecards 2.0 Health Score Widget in Gainsight's Zendesk App
Hello Teams! As we transition more and more to Scorecards 2.0, feature parity with Scorecards 1.0 remains a priority so as to not limit ...
  • 3 me toos
  • 3 replies
  • Idea
  • Implemented
Photo of Seth
Timeline Activities with Required Fields
Our head of Professional Services wants to use Timeline to essentially do time-tracking for her team, using an activity's Duration field....
  • 19 me toos
  • 6 replies
  • Idea
  • Planned