Conversations

Conversations 1 - 20 of 88
Photo of Logan T
Changing Success Plan Type and keeping its data
Some users have been in the habit of changing the Success Plan Type and Name whenever their account changes implementation stages. Howeve...
  • 9 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Hiding the "Edit" Button On R360 Cards
I have a request from a customer to be able to hide the "Edit" button on an R360 card. In looking at options, removing this from a permis...
  • 8 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 38 me toos
  • 22 replies
  • Idea
  • Under Consideration
Photo of Spencer Engel
Make Gantt Chart created and end dates more flexible
First off, I love the Gantt Chart feature and think it will be immensely helpful. I also know that feature is in Beta right now, so if my...
  • 60 me toos
  • 15 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 34 me toos
  • 24 replies
  • Idea
  • Under Consideration
Photo of Pele
Is it possible to include "mailto:" in hyperlink for email address in CTA comments?
Not sure if I'm just running into a bug, but I've created a rule-driven CTA that includes a tokened email address in the comments section...
  • 4 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Tom Gerth
Gainsight Lightning Tabs
I've been working with a customer that's making the big switch to Lightning UI in Salesforce, and while I know that Gainsight is Lightnin...
  • 8 me toos
  • 2 replies
  • Question
Photo of Alex LeGay
Be able to reset dashboard reports that have global dashboard filters
Right now in dashboards, it is possible to reset any report container back to its original state that exists in report builder. For examp...
  • 18 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Logan T
Email Assist Sending Limitations
Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In E...
  • 4 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Logan T
Syncing Associated Contacts to Salesforce
Some of our customers would like the ability to sync associated contacts with Salesforce Task sync in CTAs. Right now, Gainsight does not...
  • 4 me toos
  • 3 replies
  • Idea
  • Implemented
Photo of Logan T
Summarize by date fields in Standard Object Reports
Hey Teams! Looks like we do not currently support summarizing by Date fields in Reports built off of the Standard Objects at this time. ...
  • 13 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of Logan T
Vague Timeout Error Message
Customers have expressed concerns about some of our vague error messages in the past. While they are definitely getting better, there is ...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Cameron Wright
One off survey resend
I have a customer that often finds themselves needing to be able to resend a survey to a customer. They would like to be able to find a u...
  • 9 me toos
  • 2 replies
  • Idea
Photo of Logan T
Field Comparison in Reports
Hey Team, This is Logan from Support. We've recently had a few requests for some additional features in the Report Builder's Advanced Log...
  • 6 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Spencer Engel
Inability to honor Multiple Currencies on the C360
I have a customer that has customers with multiple currencies in their Current ARR field (on their account object) as you can see in the ...
  • 9 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Joseph Siudzinski
Customize Drill Down Field Labels
It would be nice to have the ability to customize the headers in report drill downs. Today, you can change the header labels in show and ...
  • 8 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Survey Link in CTAs
Hey all, I am posting this on behalf of a customer that had a question about Survey CTAs. What they would like to see is the ability to...
  • 5 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Logan T
Report "Last Used Date" in Repository
Hey Team, Our Reports 2.0 feature currently does not have a great way to find "stale" reports, or ones that have not been used in a whil...
  • 6 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Tharun
Unable to mass edit CTAs under action 'Status', 'Priority' or 'Reason'?
If you have observed that you were not able to use mass update, under action 'Status', 'Priority' or 'Reason' (Options Greyed out)? Al...
  • 4 me toos
  • 2 replies
  • Idea
  • Implemented