Conversations

Conversations 1 - 20 of 85
Photo of Logan T
Email Assist Sending Limitations
Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In E...
  • Logan T, 1 day ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Logan T
Scorecards 2.0 Health Score Widget in Gainsight's Zendesk App
Hello Teams! As we transition more and more to Scorecards 2.0, feature parity with Scorecards 1.0 remains a priority so as to not limit ...
  • 3 me toos
  • 3 replies
  • Idea
  • Implemented
Photo of Marcelo
Monitor status of ZenDesk connector
Due to an issue we have observed with our feed of ZenDesk tickets into GainSight we asked if there was any way we could monitor or check ...
  • 9 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Seth
Timeline Activities with Required Fields
Our head of Professional Services wants to use Timeline to essentially do time-tracking for her team, using an activity's Duration field....
  • 19 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Nicole Mendonca
NPS tab - Filter options
The NPS tab is fabulous, but I find it painfully static. Would love the flexibility to be able to pop in some filters in that view (examp...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 21 me toos
  • 18 replies
  • Idea
  • Under Consideration
Photo of Logan T
Supporting Hyperlinks in Reports
Some customers have custom fields that contain useful URLs on the Account or Customer object. But when a report containing these URLs is ...
  • 10 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Logan T
Summarize by date fields in Standard Object Reports
Hey Teams! Looks like we do not currently support summarizing by Date fields in Reports built off of the Standard Objects at this time. ...
  • 8 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Logan T
Linking CTA to External Managed Package Objects
Hello Team! It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created ...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Logan T
Field Comparison in Reports
Hey Team, This is Logan from Support. We've recently had a few requests for some additional features in the Report Builder's Advanced Log...
  • 4 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
File attachments in Timeline view
I'm wondering if we have anything on the roadmap regarding the ability to attach files to an update in CS360 Timeline view? We currently...
  • 44 me toos
  • 19 replies
  • Idea
  • Implemented
Photo of Joseph Siudzinski
Customize Drill Down Field Labels
It would be nice to have the ability to customize the headers in report drill downs. Today, you can change the header labels in show and ...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Mandy Major
Service Incident: Sponsor Tracking
We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect th...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Steve Davis
Hiding the "Edit" Button On R360 Cards
I have a request from a customer to be able to hide the "Edit" button on an R360 card. In looking at options, removing this from a permis...
  • 4 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Logan T
Control Access to Edit Icon in Relationships Section
Hey Team! We've recently had a few customers ask about the ability remove access to the "Edit" icon in the "Action" column of the Relati...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
  • Archived
  • Merged
Photo of Logan T
Ability to Map Additional Timeline Information to SFDC Fields
Hey Team, Logan from Support here. A few customer cases have come up detailing a desired enhancement to the Timeline sync feature curren...
  • 2 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Spencer Engel
Inability to honor Multiple Currencies on the C360
I have a customer that has customers with multiple currencies in their Current ARR field (on their account object) as you can see in the ...
  • 8 me toos
  • 2 replies
  • Problem
  • In Progress
Photo of Logan T
Account Hierarchy Rollup Granularity
Hey Teams! We have a customer use case that might make a great feature enhancement.  In Account Hierarchy's "Calculate and Snapshot Wee...
  • 3 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Pele
Is it possible to include "mailto:" in hyperlink for email address in CTA comments?
Not sure if I'm just running into a bug, but I've created a rule-driven CTA that includes a tokened email address in the comments section...
  • 3 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Tom Gerth
Survey Link in CTAs
Hey all, I am posting this on behalf of a customer that had a question about Survey CTAs. What they would like to see is the ability to...
  • 4 me toos
  • 5 replies
  • Idea
  • Implemented