Conversations

Conversations 1 - 20 of 91
Photo of Logan T
Email Assist Sending Limitations
Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In E...
  • 4 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Spencer Engel
Inability to honor Multiple Currencies on the C360
I have a customer that has customers with multiple currencies in their Current ARR field (on their account object) as you can see in the ...
  • 10 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Logan T
Tracking Email Responses in Journey Orchestrator
Gainsight is currently able to report on emails that were opened which have been sent by Journey Orchestrator. However, it would be incre...
  • 9 me toos
  • 3 replies
  • Idea
Photo of Tom Gerth
Dashboard global filters using OR logic
While doing a bit of troubleshooting on behalf of a customer, I've noted that we cannot seem to use an "OR" logic on "Global Filters" in ...
  • 14 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Alex Thome
Creating and seeing tasks in Cockpit
I can't figure out how to make the cockpit accommodate the short tasks that come up each day. Our CSMs are in the habit of creating tasks...
  • 5 me toos
  • 3 replies
  • Problem
  • Not a Problem
Photo of Christopher Sanderson
Using fiscal quarter in the MDA
Hello I did some due diligence, looked in Community and Support, asked GS Support, so I think my understanding and request are good. If...
  • 11 me toos
  • 4 replies
  • Idea
Photo of Nicole Mendonca
NPS tab - Filter options
The NPS tab is fabulous, but I find it painfully static. Would love the flexibility to be able to pop in some filters in that view (examp...
  • 10 me toos
  • 5 replies
  • Idea
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 35 me toos
  • 26 replies
  • Idea
  • Planned
Photo of Spencer Engel
Make Gantt Chart created and end dates more flexible
First off, I love the Gantt Chart feature and think it will be immensely helpful. I also know that feature is in Beta right now, so if my...
  • 63 me toos
  • 18 replies
  • Idea
  • Implemented
Photo of Logan T
Summarize by date fields in Standard Object Reports
Hey Teams! Looks like we do not currently support summarizing by Date fields in Reports built off of the Standard Objects at this time. ...
  • 13 me toos
  • 6 replies
  • Problem
  • Solved
Photo of Cameron Wright
One off survey resend
I have a customer that often finds themselves needing to be able to resend a survey to a customer. They would like to be able to find a u...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Tom Gerth
Gainsight Lightning Tabs
I've been working with a customer that's making the big switch to Lightning UI in Salesforce, and while I know that Gainsight is Lightnin...
  • 9 me toos
  • 3 replies
  • Question
  • In Progress
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 40 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Tom Gerth
Delete Advanced Outreaches
I've recently been working with a customer who has been testing out Advanced Outreach functionality and has successfully completed their ...
  • 19 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Logan T
Changing Success Plan Type and keeping its data
Some users have been in the habit of changing the Success Plan Type and Name whenever their account changes implementation stages. Howeve...
  • 10 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Hiding the "Edit" Button On R360 Cards
I have a request from a customer to be able to hide the "Edit" button on an R360 card. In looking at options, removing this from a permis...
  • 8 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Melissa Ranney
Tracking Email Replies
Hello! I'm wondering if there is currently a way in which e-mail reply metrics can be tracked per outreach? Thanks! -Melissa
  • 4 me toos
  • 5 replies
  • Question
  • Answered
Photo of Pele
Is it possible to include "mailto:" in hyperlink for email address in CTA comments?
Not sure if I'm just running into a bug, but I've created a rule-driven CTA that includes a tokened email address in the comments section...
  • 4 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of Alex LeGay
Be able to reset dashboard reports that have global dashboard filters
Right now in dashboards, it is possible to reset any report container back to its original state that exists in report builder. For examp...
  • 19 me toos
  • 5 replies
  • Idea
  • Under Consideration