Conversations

Conversations 1 - 20 of 203
Photo of Danny Hallgren
Sending Timeline Posts to Internal and External Contacts Via Email
It would be helpful to have an action button on the timeline post named "Email Post" that works with\like email assist. Having the abili...
  • 26 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Lane H
Admin Dashboards - What do you look at?
I am looking for examples of different things Admins look at to identify things are working correctly. Things I have in mind already incl...
  • 2 me toos
  • 2 replies
  • Question
  • In Progress
Photo of Diana Luo
CSMs using Journey Orchestrator for outreach
Hi everyone,  Our CSMs are interested in using outreaches to send to all product users in their BoB. Does anyone have any best practices...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 34 me toos
  • 13 replies
  • Idea
  • Planned
Photo of Lane H
Allow Internal Survey Question Responses to be Edited
I'm working with an Admin who has enabled internal survey questions to gather feedback from the CSM team on why the NPS response was what...
  • Lane H, 2 weeks ago

  • 2 me toos
  • 0 replies
  • Idea
Photo of Abhishek Sivaraman
Scheduling of Programs/AOs
Hi, One of the use cases we have heard from customers is the ability to publish the program at a certain date and time. The current meth...
  • 11 me toos
  • 5 replies
  • Article
Photo of Drew H
No Scheduler for Publishing Advanced Outreach
Currently, there isn't a way to set up a Publish time/date for a one-time Advanced Outreach that must be started at a specific time/date....
  • 11 me toos
  • 7 replies
  • Problem
  • Solved
Photo of sam leonard
JIRA Integration possible?
I would like to link Gainsight to JIRA. Is that currently possible? If not, is it on the roadmap for addition to the platform? If so, wh...
  • 23 me toos
  • 15 replies
  • Question
  • Answered
Photo of Kristin
Report sorting not persistent in c360
I have a custom report that is displayed in a section on the C360. It is sorted by date, and to be useful to the AMs in the C360 the most...
  • 3 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 28 me toos
  • 19 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 34 me toos
  • 24 replies
  • Idea
  • Under Consideration
Photo of Zach Davis
Create Query for Advanced Outreach from Bionic Rule
I am assuming we are using the same framework for the Advanced Outreach Query builder that is being used for Bionic Rules, it would be ni...
  • 13 me toos
  • 3 replies
  • Idea
Photo of Lane H
Adding Account Team Members through Gainsight
We are working on bringing more of our teams into Gainsight. In doing so, we want to streamline their workflows to be using as few of too...
  • 11 me toos
  • 8 replies
  • Idea
Photo of Eugene Glazyrin
Assign CTA to queue/pool
We are rolling Gainsight out for our Client Services org (after deploying Account Management) and bumped into a limitation: we have some ...
  • 15 me toos
  • 6 replies
  • Question
  • Answered
Photo of Lane H
When Cloning Rules Maintain the Active State
When cloning rules, I would like the cloned rule to maintain the state of the rule being cloned. I feel there are extra unnecessary steps...
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Lauren Denault
Bulk Add Sponsor Tracking
We have over 30k customers that we want to start using Sponsor Tracking for - is there a way to get a bulk list of all of them and approv...
  • 19 me toos
  • 12 replies
  • Idea
Photo of Lane H
Closing CTAs from Timeline
Many times I find myself trying to close a CTA from the Timeline as that might be where I'm working. However, you cannot close the CTA wi...
  • 6 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Hardik Mota
Notfications should be sent from a system account, but not from personal email alias
Hi Team, One of my customer from company (Forge Rock) is looking for a feature where Gainisght would send the notifications alerts (Ex: ...
  • 4 me toos
  • 3 replies
  • Idea
Photo of Berin Bezmen
Timeline report by Date
When you report on timeline by date there is no way to group the date by month/quarter etc. Our team uses timeline to log everything, whi...
  • 17 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Lilian King
Create option to send notification emails when a CTA or task is due instead of only when it's created
At the current moment, when enabling daily notification emails, you can only set it so that when a CTA or task is assigned to a person th...
  • 34 me toos
  • 5 replies
  • Idea
  • Under Consideration