Conversations

Conversations 1 - 20 of 189
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 23 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 24 me toos
  • 18 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
May 16 Release Highlights
The v5.14 release will be live in production orgs on Wednesday May 16. For a preview, check out this video. Final Release Notes are avail...
  • 5 me toos
  • 8 replies
  • Announcement
Photo of coaxumc .
Milestones as default view in Usage
In the Usage section of the 360 the screen defaults to Adoption.  It would be great if you could choose which tab is the default.  We wou...
  • 18 me toos
  • 10 replies
  • Idea
  • Under Consideration
Photo of Lane H
Adding Account Team Members through Gainsight
We are working on bringing more of our teams into Gainsight. In doing so, we want to streamline their workflows to be using as few of too...
  • 9 me toos
  • 7 replies
  • Idea
Photo of Lane H
Updating Show Fields in a Merge
There have been a few times when creating bionic rules that we miss something in the first pass of a merge. But when we try to add it, we...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 20 me toos
  • 15 replies
  • Idea
  • Implemented
Photo of Andrea Weisz
Want ability to view MDA Usage Data in Engagement Tab and "Usage" section of C360
Currently, you can only view SalesForce and Gainsight Data within the "Engagement Tab" and "Usage Section" of c360. We would like to marr...
  • 15 me toos
  • 10 replies
  • Problem
  • Acknowledged
Photo of Berin Bezmen
Timeline report by Date
When you report on timeline by date there is no way to group the date by month/quarter etc. Our team uses timeline to log everything, whi...
  • 15 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Drew H
No Scheduler for Publishing Advanced Outreach
Currently, there isn't a way to set up a Publish time/date for a one-time Advanced Outreach that must be started at a specific time/date....
  • 11 me toos
  • 6 replies
  • Problem
  • Solved
Photo of mmcclure@gainsight.com
The ability to change the "FROM" email address when using the email assist feature
We are continuing to see a marked increase for the need to be able to change the "FROM" email address when you are using the email assist...
  • 10 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Steven Doty
Writing to Multi-select Picklist in Rules Engine (Tag field and others)
The Rules engine should be updated or modified to support writing data to Salesforce's Multi-select picklists. Gainsight's own native fie...
  • 12 me toos
  • 10 replies
  • Problem
  • In Progress
Photo of Lane H
Closing CTAs from Timeline
Many times I find myself trying to close a CTA from the Timeline as that might be where I'm working. However, you cannot close the CTA wi...
  • 3 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Lilian King
Create option to send notification emails when a CTA or task is due instead of only when it's created
At the current moment, when enabling daily notification emails, you can only set it so that when a CTA or task is assigned to a person th...
  • 32 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Lane H
Shared Success Plans in TImeline
Today as I was sending a client a Success Plan, I realized it would be great to have this email logged in Timeline especially since you d...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Lane H
CSM in Email Logs Object
Many times I find myself needing to know the CSM for the account that was emailed a campaign. In the current state of the Email Logs obje...
  • 5 me toos
  • 3 replies
  • Idea
Photo of sam leonard
JIRA Integration possible?
I would like to link Gainsight to JIRA. Is that currently possible? If not, is it on the roadmap for addition to the platform? If so, wh...
  • 23 me toos
  • 14 replies
  • Question
  • Answered
Photo of Rajesh Gande
Product Updates - Sally (Slack Integration)
We will use this thread to post any product updates to Sally (Slack Integration) 
  • 9 me toos
  • 8 replies
  • Article
Photo of Eugene Glazyrin
Assign CTA to queue/pool
We are rolling Gainsight out for our Client Services org (after deploying Account Management) and bumped into a limitation: we have some ...
  • 13 me toos
  • 5 replies
  • Question
  • Answered
Photo of Karen
Need a way to delete Inactive customers from Gainsight with a Rule
I would like to be able to delete customers from Gainsight that have changed from Active to Inactive status in Salesforce.  Ideally I'd b...
  • 18 me toos
  • 16 replies
  • Idea