Conversations

Conversations 1 - 20 of 37
Photo of Kelly
Can you clarify the 'Delayed' status in the Email Logs?
I'm trying to understand just how the delayed status functions. I have a program that sent an email on 10/11 with the Participant Log ind...
  • Kelly, 1 day ago

  • 2 me toos
  • 0 replies
  • Question
Photo of Christopher Sanderson
Admin Office Hours - 10/11/18
This thread is for the Admin Office Hours session for Thursday October 11, 2018.  Submit your questions to this thread and we'll address ...
  • 1 me too
  • 3 replies
  • Article
Photo of Angie DeLaRosa
Folder System or Hierarchy to Organize Journey Orchestrator
As we develop more content in Journey Orchestrator (Email Templates, Programs, Power Lists) it's becoming increasingly hard to find what ...
  • 12 me toos
  • 3 replies
  • Idea
Photo of Meenal Shukla
Extra line in an email template
My customer copies their email from the Google Docs after it has been reviewed and vetted by their marketing teams. They have noticed tha...
  • 4 me toos
  • 5 replies
  • Problem
  • Not a Problem
Photo of Diane Morneau
Ability to track links behind images
Are there any plan to provide the ability to track links behind an image? Text links are so unattractive. Using images enhances greatly...
  • 1 me too
  • 1 reply
  • Question
Photo of Christopher Sanderson
Admin Office Hours - 9/27/18
This thread is for the Admin Office Hours session for Thursday September 27, 2018.  Submit your questions to this thread and we'll addres...
  • 2 me toos
  • 5 replies
  • Article
Photo of Kelly
Do Not Allow Journeys to Launch with Required Mappings Missing
This week, I duplicated an existing program to make adjustments to the query. The existing program was logging the email activities to Sa...
  • 4 me toos
  • 1 reply
  • Problem
Photo of Abhishek Sivaraman
Email Opt Out Categories in Gainsight
Hi All, One of the use cases we have heard from customers is the need to add more opt out categories within Gainsight. The paint points...
  • 1 me too
  • 3 replies
  • Article
Photo of Elizabeth Adams
Text Only CoPIlot Email
In doing some testing through more some preview tools, it looks like a user who views emails in text only isn't getting any content. Is t...
  • 16 me toos
  • 6 replies
  • Question
  • Acknowledged
Photo of Kelly
Journey Orchestrator - Allow any action after Participant entry
Currently, the only action after the participant entry is to send an email or create a CTA. I'd like to be able to have any action after ...
  • 4 me toos
  • 1 reply
  • Idea
Photo of Kelly
Journey Orchestrator Programs - Send Based on Time Zone?
Is this possible? How are others addressing this? I have two programs running that are mirror to each other with the exception of countr...
  • 3 me toos
  • 2 replies
  • Question
Photo of Kelly
Ability to Edit Journey Orchestrator Programs
I continually hear that this is a commonly requested feature but was surprised that there doesn't seem to be a post specific to this topi...
  • 19 me toos
  • 5 replies
  • Idea
  • Planned
Photo of Kelly
How to exclude program participants from query?
Since a duplicated program doesn't carry a historical exclusion setting and due to our query doing a 3 day look back we have constant err...
  • Kelly, 3 weeks ago

  • 1 me too
  • 0 replies
  • Question
Photo of Kelly
Email template is stripping preheader (and other code)
When I paste a full HTML email (doctype, CSS, etc) into the WYSIWYG, everything looks fine. But a test send did not show a preheader in t...
  • 8 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Kelly
Ability to break the connections in Advanced Outreach
It would be great if the Advanced Outreach canvas had the ability to delete a connection between two actions to insert additional steps, ...
  • 10 me toos
  • 4 replies
  • Idea
Photo of Kelly
Journey Orchestrator Participant Source Error
I just finished creating my first Query Builder participant source and was presented with this error that appears attached to Step 1 - ad...
  • 6 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Jake Ellis
Journey Orchestrator: Edit/Remove waits and steps within a program
It seems like there is no way to swap a conditional wait for a wait timer without having to delete everything that comes after that part ...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Kelly
Notify when bionic query becomes invalid due to changes in Salesforce configuration
If changes to a Salesforce field structure are made so that the bionic query is no longer valid, it should create an error or some sort o...
  • 7 me toos
  • 3 replies
  • Idea
Photo of Ben Daniels
Schedule individual reports with excel attachment
Hello, We would really love the ability to schedule individual reports as an excel attachment. The dashboard/ppt scheduling isn't an ide...
  • 22 me toos
  • 12 replies
  • Idea
  • Under Consideration
Photo of Abhishek Sivaraman
Scheduling of Programs/AOs
Hi, One of the use cases we have heard from customers is the ability to publish the program at a certain date and time. The current meth...
  • 11 me toos
  • 5 replies
  • Article