Conversations

Conversations 1 - 20 of 234
Photo of Andrew Cummins
Ability to concatenate within a column via bionic rules
Currently concatenate only works with bringing together two separate columns of data with the same unique identifier. What I would like t...
  • 5 me toos
  • 6 replies
  • Idea
Photo of Dan Ahrens
v5.5 Survey Text Analytics - only for NPS comments?
Gainsight v5.5 brings advanced text analytics to the survey module. Can the text analytics be configured for any open text field or only ...
  • 7 me toos
  • 10 replies
  • Question
  • Answered
Photo of Dave Wu
CTA for Activities not related to an Account
Currently, a CTA must be linked to an account. However, there are certain use cases where it would be nice to have a CTA for CSMs that ar...
  • 17 me toos
  • 5 replies
  • Idea
Photo of Ankur Bhat
"Send Email" action type in Bionic Rules.
Since we are going to depreciate the custom rules in future, it would be great to have the "Send Email" action type functionality added t...
  • 8 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Leanne
Logging emails by bcc in Timeline
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  ...
  • 120 me toos
  • 26 replies
  • Idea
  • Planned
Photo of Abhishek Sivaraman
Tabular Reports in Journey Orchestrator
Hi All, One of the frequently asked feature in Journey Orchestrator has been the need for sending tabular reports in emails. We are loo...
  • 7 me toos
  • 5 replies
  • Article
Photo of Alex LeGay
Require filter in calculated field within conditional wait?
Within this article, it is mentioned that one working with calculated fields in a program, you need to add an account mapping. Note: It i...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Sagan Sherlin
Question. Is it possible to change the default Due Date of a CTA to X Days?
My apologies if there is a post - I read through a few and couldn't find this exact request.  But we're looking to know if there is a w...
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Michael Sweeney
Save Partial Survey Responses
I have a customer who would like to save partial survey responses if the user leaves the page before finishing the Survey.
  • 5 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Shiv Kumar Katiyar
Override the Report filter in the Dashboard for every user
Hey There,Customer needs an option to override the report filter in the dashboard for every user. Currently we make use of lock button wh...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Jeffrey Coleman
Load to Gainsight Objects
Why is it that I can use the Rules Engine to update any Salesforce object except the Gainsight ones? It's OK for me to use a rule to cha...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Leanne
Default to Programs in Journey Orchestrator?
We've more or less stopped using the "old" Outreaches at all, and are mostly just using the new Programs (Advanced Outreaches) within Jou...
  • 3 me toos
  • 2 replies
  • Idea
  • Planned
Photo of Calvin Multanen
Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?
Hi there,  Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 in...
  • 13 me toos
  • 6 replies
  • Idea
Photo of Berin Bezmen
Calculated Field with value zero
Whats the best way to create calculated fields in the rules engine with fields having "0" as value? Whenever I created calculated fields ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Faust Belarmino
Logging Activities: Use the Person Object for External Attendees
Our CSMs often work with people that are on the Person object but not the Contact object. When logging activities related to those people...
  • 7 me toos
  • 2 replies
  • Idea
Photo of James Whitehead
Strange Reporting issue: Numbers are not matching up
Good Morning-  I’m working on some data validation for our dashboards and noticed something funny.    When I complete a search...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Dave Mandell
If I am not the admin does this mean I can't build basic reports??
Quick Question
  • 1 me too
  • 1 reply
  • Question
Photo of Nilesh Shah
Gainsight Integration is updating the account for a contact in Salesforce.
Please can someone provide on the details of the integration between Gainsight flowing to SFDC. Once the AM changes the Account for the c...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of Samantha Braastad
Provide an "Include data from all children" option at the relationship level.
We recently deployed relationships to our CSM's and are very pleased with the more focused view on their customers. The one 'gap' that' w...
  • 2 me toos
  • 4 replies
  • Problem
  • Acknowledged
Photo of Kiersti Felska
how can i link a case to a CTA?
really would like same capability to link a case to a CTA like we do for opportunity?  since we cannot do this today.. what variable with...
  • 10 me toos
  • 5 replies
  • Idea
  • Implemented