Conversations

Conversations 1 - 20 of 42
Photo of Spencer Engel
Make Gantt Chart created and end dates more flexible
First off, I love the Gantt Chart feature and think it will be immensely helpful. I also know that feature is in Beta right now, so if my...
  • 48 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of coaxumc .
Milestones as default view in Usage
In the Usage section of the 360 the screen defaults to Adoption.  It would be great if you could choose which tab is the default.  We wou...
  • 18 me toos
  • 10 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
ROI of Success Plans
We are about to roll out Success Plans to our CS org and there's understandably some reservations from our CSMs because they're being ask...
  • Jen Pakravan, 6 days ago

  • 3 me toos
  • 0 replies
  • Question
Photo of Kaycee
Global Filters for Cockpit
There's a way to filter the Cockpit using Advanced Filters, which is great, but it would be nice to be able for Admin users to apply a gl...
  • 15 me toos
  • 8 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Has there been a discussion about implementing any sort of spellcheck for Timeline Activities or text in Objectives?
Spellcheck seems to be more the norm than not (it's enabled in this Community Post, for instance), but it doesn't appear to be a feature ...
  • 2 me toos
  • 1 reply
  • Idea
  • Archived
  • Merged
Photo of Leanne
Logging emails by bcc in Timeline
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  ...
  • 93 me toos
  • 19 replies
  • Idea
  • Under Consideration
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 32 me toos
  • 16 replies
  • Idea
  • Under Consideration
Photo of Roxanne
Timeline activity vs. Milestone
As I am becoming more fluent in posting timeline activities, I am finding that several activities could actually be considered a mileston...
  • 3 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Gainsight Labs
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight L...
  • 14 me toos
  • 20 replies
  • Article
Photo of Jen Pakravan
Allow Timeline Activities to be Cloned
Right now, CSMs have to add a lot of the same information into Timeline Activities when they're creating them for the same account. A lot...
  • 6 me toos
  • 2 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Kaycee
Better view of CTA Owner in Cockpit
Currently the way to view the Owner of a CTA isn't very simple. Not all of our users have profile pictures, and the only way to know who ...
  • 15 me toos
  • 6 replies
  • Idea
  • Implemented
Photo of Steve Davis
New Views For Timeline
I have an enhancement request logged to me by a customer. It is to add the ability to have two  different views within the gainsight time...
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Make the task status visible in Success Plans
My understanding is that there currently isn't a way to see the status of the tasks that sit under the objectives in Success Plans. Is th...
  • 3 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of Brittany
Be able to add milestones from Timeline
First of all, love the Timeline interface! However, what is a timeline for, if not milestones? It would be great if Milestones added else...
  • 27 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Users should be able to change the activity type after they've logged it into their timeline.
There are times when our CSMs accidentally log a timeline activity with the wrong activity type. Instead of being able to edit it, they h...
  • 3 me toos
  • 1 reply
  • Problem
  • Acknowledged
Photo of Bill Davis
Success Plan Template Ideas
I am creating a couple of Success Plan Templates that my team can use to get a quick start. I created one Called First Win, which captur...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of Michael Sweeney
Ability to change CTA types and reasons
I have worked with multiple customers lately who have been restructuring the Type and Reasons of CTAs framework and  would like to know i...
  • 5 me toos
  • 3 replies
  • Question
  • In Progress
Photo of Jen Pakravan
CSMs want to be able to update health score comment and color in one dialog box
Many CSMs wish they could update the Health Score Color and Comment without having to click into two places. 
  • 1 me too
  • 3 replies
  • Idea
  • Not Planned
Photo of Jen Pakravan
Add ability to update health score from timeline
CSMs want to be able to update the account's health score directly from the timeline view. 
  • 2 me toos
  • 2 replies
  • Idea
  • Under Consideration