Conversations

Conversations 1 - 20 of 48
Photo of Spencer Engel
Make Gantt Chart created and end dates more flexible
First off, I love the Gantt Chart feature and think it will be immensely helpful. I also know that feature is in Beta right now, so if my...
  • 63 me toos
  • 16 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Display Different Columns Depending on Success Plan Type
It's creating some difficulties on our end with respect to Success Plan usage and adoption that we have to have the same columns displaye...
  • Jen Pakravan, 2 days ago

  • 1 me too
  • 0 replies
  • Problem
Photo of Niall McGrath
Success Plans- Attaching external documents
Success Plans are going to be a big part of how we use Gainsight. From speaking to our project manager, there doesn't seem to be a funct...
  • 15 me toos
  • 7 replies
  • Idea
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 38 me toos
  • 22 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 16 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Leanne
Logging emails by bcc in Timeline
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  ...
  • 115 me toos
  • 25 replies
  • Idea
  • Planned
Photo of Allie Gold
If anything is changed on CTA, CTA status should change from "New" to "Work in Progress".
If anything is changed on CTA by our CSMs, such as CTA due date or any comments or posts recorded, should change from "New" to "Work in P...
  • 28 me toos
  • 9 replies
  • Idea
  • Under Consideration
Photo of Roxanne
Timeline activity vs. Milestone
As I am becoming more fluent in posting timeline activities, I am finding that several activities could actually be considered a mileston...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Allowing Timeline logs to be edited after being saved
Our CSM's occasionally have to go back to a timeline entry a few weeks later to make an updated. Either additional detail to a conversati...
  • 8 me toos
  • 7 replies
  • Question
  • Acknowledged
Photo of Kate Popp
Add Cockpit integration for Google Calendar (or similar service)
Our team uses Google Calendar to manage all of their meetings and events. It would help with workflow if we could automatically: - see o...
  • 66 me toos
  • 22 replies
  • Idea
  • Under Consideration
Photo of Kaycee
Global Filters for Cockpit
There's a way to filter the Cockpit using Advanced Filters, which is great, but it would be nice to be able for Admin users to apply a gl...
  • 22 me toos
  • 12 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Gainsight Labs
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight L...
  • 15 me toos
  • 24 replies
  • Article
Photo of Jen Pakravan
Provide Recurring Email Digest to Relevant Stakeholders
I know that there are other email-related posts, but I didn't see exactly what I was looking to vote for so I'm creating this post. We h...
  • Jen Pakravan, 2 months ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Paul Slakey
Cockpit: Remove health score from CTA list view
I'm posting this on behalf of a customer, who would like to be able to configure the CTA list view to remove health score. This would be ...
  • 13 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Add ability to update health score from timeline
CSMs want to be able to update the account's health score directly from the timeline view. 
  • 3 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Jen Pakravan
ROI of Success Plans
We are about to roll out Success Plans to our CS org and there's understandably some reservations from our CSMs because they're being ask...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Jen Pakravan
Add ability to sort objectives by alphabetical order in success plans
I'm not sure if anyone has requested this yet, but it's weird to me that you can't sort objective names in alphabetical order. We have so...
  • 2 me toos
  • 1 reply
  • Idea
Photo of coaxumc .
Milestones as default view in Usage
In the Usage section of the 360 the screen defaults to Adoption.  It would be great if you could choose which tab is the default.  We wou...
  • 18 me toos
  • 10 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Has there been a discussion about implementing any sort of spellcheck for Timeline Activities or text in Objectives?
Spellcheck seems to be more the norm than not (it's enabled in this Community Post, for instance), but it doesn't appear to be a feature ...
  • 2 me toos
  • 1 reply
  • Idea
  • Archived
  • Merged