Conversations

Conversations 1 - 20 of 51
Photo of Leanne
Logging emails by bcc in Timeline
For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail).  ...
  • 127 me toos
  • 26 replies
  • Idea
  • Planned
Photo of Jen Pakravan
Change Keyboard Support for Account/Company Searches
I noticed in the 5.19 release that there was an enhancement made to timeline activities where you can use arrow keys > Enter on the keybo...
  • Jen Pakravan, 5 days ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Brittany
Be able to add milestones from Timeline
First of all, love the Timeline interface! However, what is a timeline for, if not milestones? It would be great if Milestones added else...
  • 28 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Roxanne
Timeline activity vs. Milestone
As I am becoming more fluent in posting timeline activities, I am finding that several activities could actually be considered a mileston...
  • 5 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Allowing Timeline logs to be edited after being saved
Our CSM's occasionally have to go back to a timeline entry a few weeks later to make an updated. Either additional detail to a conversati...
  • 10 me toos
  • 7 replies
  • Question
  • Acknowledged
Photo of Jen Pakravan
Allow Timeline Activities to be Cloned
Right now, CSMs have to add a lot of the same information into Timeline Activities when they're creating them for the same account. A lot...
  • 7 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Kate Popp
Add Cockpit integration for Google Calendar (or similar service)
Our team uses Google Calendar to manage all of their meetings and events. It would help with workflow if we could automatically: - see o...
  • 75 me toos
  • 27 replies
  • Idea
  • Under Consideration
Photo of Michael Sweeney
Ability to change CTA types and reasons
I have worked with multiple customers lately who have been restructuring the Type and Reasons of CTAs framework and  would like to know i...
  • 9 me toos
  • 5 replies
  • Idea
Photo of Spencer Engel
Make Gantt Chart created and end dates more flexible
First off, I love the Gantt Chart feature and think it will be immensely helpful. I also know that feature is in Beta right now, so if my...
  • 63 me toos
  • 18 replies
  • Idea
  • Implemented
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 40 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Jen Pakravan
Users should be able to change the activity type after they've logged it into their timeline.
There are times when our CSMs accidentally log a timeline activity with the wrong activity type. Instead of being able to edit it, they h...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Sai Ram Pulluri
Require any use-cases to be documented (simple or complex)?
Hi Everyone, please let us know if you require any use-cases (simple or complex) to be documented, we will be taking it up and prioritize...
  • 1 me too
  • 2 replies
  • Article
Photo of Jen Pakravan
Enable Sally for Slack to report Success Plan Information
Are there plans to add Success Plan information as something a user can query through Sally for Slack? There's a huge need for it in our ...
  • 17 me toos
  • 5 replies
  • Idea
  • Planned
Photo of Jen Pakravan
Display Different Columns Depending on Success Plan Type
It's creating some difficulties on our end with respect to Success Plan usage and adoption that we have to have the same columns displaye...
  • 1 me too
  • 4 replies
  • Idea
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Martha Stuart
G360 Export Capabilities
We would love to be able to export the G360 in the same way you can export a C360 page. We do not want to give all users or even all user...
  • 10 me toos
  • 9 replies
  • Idea
  • Planned
Photo of Niall McGrath
Success Plans- Attaching external documents
Success Plans are going to be a big part of how we use Gainsight. From speaking to our project manager, there doesn't seem to be a funct...
  • 15 me toos
  • 7 replies
  • Idea
Photo of Allie Gold
If anything is changed on CTA, CTA status should change from "New" to "Work in Progress".
If anything is changed on CTA by our CSMs, such as CTA due date or any comments or posts recorded, should change from "New" to "Work in P...
  • 28 me toos
  • 9 replies
  • Idea
  • Under Consideration
Photo of Kaycee
Global Filters for Cockpit
There's a way to filter the Cockpit using Advanced Filters, which is great, but it would be nice to be able for Admin users to apply a gl...
  • 24 me toos
  • 12 replies
  • Idea
  • Under Consideration
Photo of Lila Meyer
Gainsight Labs
At Pulse Academy Live on April 9, Karl Rumelhart, will share more information about an exciting new product initiative called Gainsight L...
  • 15 me toos
  • 24 replies
  • Article