Conversations

Conversations 1 - 20 of 74
Photo of Jeffrey DaSilva
Ability to pause all scheduled Rules
The past two days we have experienced 2 and 3 hour delays with Outreach schedule.  This causes our Outreaches to run into downstream rela...
  • 7 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 29 me toos
  • 21 replies
  • Idea
  • Under Consideration
Photo of Renee House
Filter by Relationship in Rules Manager
I would love the ability to have a drop down filter similar to the Relationship Playbooks that allows me to view the rules for a certain ...
  • 3 me toos
  • 2 replies
  • Idea
  • Implemented
Photo of Anirudh Allika
Delete field in MDA object
Can we have a option to delete fields in MDA objects
  • 23 me toos
  • 7 replies
  • Idea
  • Implemented
Photo of Alex LeGay
Expose which participants didn't get added to Advanced Outreaches due to being on the blacklist
If an email is on the email blacklist due to a hard bounce, they won't get added as an advanced outreach participant. My idea is to provi...
  • 9 me toos
  • 7 replies
  • Idea
  • Implemented
Photo of Mike Ewing
Ability to sort Power Lists
The Power List view becomes cumbersome and disorganized without the ability to sort by list name.  The only sorting available is by last ...
  • 6 me toos
  • 3 replies
  • Idea
  • Implemented
Photo of Jeffrey DaSilva
Mimecast blocking all Gainsight Emails
We are seeing more and more of our clients implementing Mimecast and other email content filtering solutions and this is blocking all Gai...
  • 5 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of Steve Davis
A/B Testing for Copilot
We are looking for an easy way to split a power list in half to send a message to one sub group and a slightly different one to another s...
  • 20 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Tom Wix
Data Anomalies: Go there, check it out, and sign up for periodic updates
(Data) Anomalies....  I always seem to misspell the word, but I digress. Well, we all wish data was perfect, clean, and always correct. ...
  • 7 me toos
  • 1 reply
  • Praise
Photo of Jeffrey DaSilva
Ability to send "Once in a lifetime" Outreaches based on Email Address only
Currently when setting "Once in a lifetime" in Outreaches, the logic enforces uniqueness across Email Address + Account Id.  This is the ...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Andrew Cummins
Ability to clone ANY action in rule set up
We create so many actions on rules that are very similar with a slight change. It would be nice to be able to clone that action so we do ...
  • 19 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Jeffrey DaSilva
Data Anomalies suggestions
We had an issue where a few emails weren't sending and traced it back to data anomalies. Suggestions for Gainsight: 1. Don't make this a...
  • 4 me toos
  • 1 reply
  • Idea
Photo of Steven Doty
Writing to Multi-select Picklist in Rules Engine (Tag field and others)
The Rules engine should be updated or modified to support writing data to Salesforce's Multi-select picklists. Gainsight's own native fie...
  • 12 me toos
  • 10 replies
  • Idea
Photo of Dallis King
Send CoPilot using Contacts and Related Contacts in Salesforce
Our org uses both contacts and related contacts in our accounts in Salesforce because some of our contacts work across multiple accounts....
  • 3 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Will Ritchie
Pull a report for all 'Skipped' emails in a CoPilot Outreach
We pushed out an outreach this morning, and there were quite a few bounces and skipped emails: I'd like to create a report that lists ...
  • 7 me toos
  • 11 replies
  • Question
  • Acknowledged
Photo of Dale Parent
Geolocation Support
Might there be support for geocode functions in reporting/rules/outreach on the roadmap? Use case:  Using Gainsight to send invites to c...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Alicia Taggio
Is CoPilot GDPR compliant?
Our company currently uses Co-Pilot quite regularly and there's some been questions lately if this type of functionality (1 to many commu...
  • 4 me toos
  • 1 reply
  • Question
Photo of Karen
Need a way to delete Inactive customers from Gainsight with a Rule
I would like to be able to delete customers from Gainsight that have changed from Active to Inactive status in Salesforce.  Ideally I'd b...
  • 19 me toos
  • 16 replies
  • Idea
Photo of Jeffrey Coleman
Notification when data file doesn't show up on S3 as expected
We have several files that, (generally) with great consistency, show up on our S3 input folder sometime while I'm (generally) asleep. And...
  • 1 me too
  • 2 replies
  • Idea
  • Under Consideration
Photo of Samantha Braastad
Ability to add multiple contacts to an Advanced Outreach from the same object.
When we send customer journey emails, we often have more that one contact on the object that the power list or query is created from. For...
  • 1 me too
  • 6 replies
  • Question