Conversations

Conversations 1 - 20 of 628
Photo of Ben
Can you update a template after an Advanced Outreach has started?
I noticed an HTML formatting issue with two email templates that are used in my Advanced Outreach for our standard survey. I went through...
  • 6 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Jeff Kirkpatrick
Handling Gainsight changes when Salesforce account changes
I think I know the answer to this question - and if I'm right then this may need to be converted to an idea - but is there a way to trans...
  • 4 me toos
  • 3 replies
  • Idea
Photo of Lane H
default scorecard not default
A customer  recently migrated to Scorecard  2.0. They have two  scorecards. One is set to t he default, the other is one they are working...
  • 8 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Steve Davis
Ability to default pages to open/collapse scorecard groups
I have a client that loves the ability to collapse scorecard sections, however, He'd like the ability to do on of two things: 1- Set the...
  • 6 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Ashok Dugaputi
Import a file from S3 to Bionic Rules directly
I've been hearing multiple use cases / suggestions around being able to import the data file from S3 into Bionic Rules.  1) Eliminate th...
  • 11 me toos
  • 11 replies
  • Idea
  • Implemented
Photo of Jeff Kirkpatrick
Known Issue: Duplicate account names w/unique IDs filtered out of "load to customers" execution log
Ran into an issue this week that doesn't impact Load to Customers functionality (thankfully!) but it does impact the Execution Log result...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Jeff Kirkpatrick
Allow edit to an S3 Dataset Task in Bionic Rules
Apparently once you create an S3 Dataset task, load the column details, and save it - you cannot edit it. So if you realize you failed t...
  • 2 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Jeff Kirkpatrick
Scorecard 2.0: Weights don't appear to calculate decimal values
Before I begin, this could be resolved if we could just assign a weight to score Groups... I have 8 measures that I pulled together unde...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Calvin Multanen
Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?
Hi there,  Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 in...
  • 13 me toos
  • 7 replies
  • Idea
Photo of Jeff Kirkpatrick
View records updated by Gainsight Connect
When troubleshooting, it would be really helpful to view what records were updated in the Gainsight Connect logs.  I've been doing some ...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Tighten the correlation between Email Logs and AO Emails (and other AO tables)
In an effort to try to mitigate this lack of functionality I tried to create a Bionic Rule that will pull all the values together I need ...
  • Jeff Kirkpatrick, 6 days ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Jeff Kirkpatrick
Journey Orchestrator: Log to Salesforce should accommodate SF Related Contacts feature
Came across another feature that doesn't support Salesforce Related Contacts - the Log to Salesforce function in Journey Orchestrator.Wit...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Enable ability to map Related Contacts (Account Contact Relationship object) in Email Assist
I add this as a comment on a different community post but figured I should post it as its own. We use the Related Contacts function in S...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Cockpit: More granular options for Recurring CTAs
We've had a request to be more granular in ability to set recurring manual CTAs.  Our CSMs would like 1 - Bi-Annual option and/or 2 - X...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Jeff Kirkpatrick
Rules Engine: Extend expiration of Rule task processing files to at least 30 days
When I want to go back and look at the records pulled by a rule, if it's more than 7 days I get an error:   Unable to fetch the file as t...
  • 5 me toos
  • 3 replies
  • Idea
Photo of Jeff Kirkpatrick
Rule Execution Logs from Scheduled runs not containing Action Details
When a rule chain scheduled rule runs, the execution log does not contain the Action results the way a manual run does. Scheduled: Ma...
  • 12 me toos
  • 13 replies
  • Idea
Photo of Cameron Wright
Dynamic dashboard reports
Working with a customer we found that reports are not dynamically updated in dashboard after making changes to the report itself.If there...
  • 11 me toos
  • 8 replies
  • Idea
Photo of Ben
Convert Bionic Rule Setup to Program Setup
I regularly use Bionic Rules to test/preview output prior to creating a Program. I find it easier to use and see the full results versus ...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Katerina Nemcova
Keeping a log of which customers/users have been sent comms via Journey Orchestrator
Hello, We are just about ready to start utilizing Journey Orchestrator, starting with a handful of usecases e.g. getting in touch cu...
  • 1 me too
  • 6 replies
  • Question
Photo of Kate Popp
Add Cockpit integration for Google Calendar (or similar service)
Our team uses Google Calendar to manage all of their meetings and events. It would help with workflow if we could automatically: - see o...
  • 75 me toos
  • 27 replies
  • Idea
  • Under Consideration