Conversations

Conversations 1 - 20 of 36
Photo of Kate Popp
Add Cockpit integration for Google Calendar (or similar service)
Our team uses Google Calendar to manage all of their meetings and events. It would help with workflow if we could automatically: - see o...
  • 71 me toos
  • 25 replies
  • Idea
  • Under Consideration
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 39 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Andrew Biehle
Email tokens that pull from a Rich Text Field double space the text.
When you have email token that are pulling from a Rich Text Field like the fields in Activity Timeline it's double spacing the text when ...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Jackie Cofield
Syncing Timeline Activity Type to Slack Channel
We're interested in syncing gainsight up to a slack channel, and populating it when a custom activity type is created in Timeline. We hav...
  • 3 me toos
  • 3 replies
  • Idea
  • Planned
Photo of Jen Pakravan
Integration between Timeline Activities and Google Calendar
We have a use case where it would be helpful to see in Gainsight all of the upcoming customer calls/onsites, which we typically have stor...
  • 10 me toos
  • 3 replies
  • Idea
Photo of Domenic Armano
Add Tabular Reports to Outreach Templates in Copilot
When creating an outreach template it would be great if you could add a previously created tabular formatted report. This is not presentl...
  • 38 me toos
  • 27 replies
  • Idea
  • Under Consideration
Photo of Jackie Cofield
Change subscription language at the bottom of outreach emails
In an outreach we sent to customers i clicked on the "manage subscription preferences" at the bottom of the email curious to see what it ...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of sam leonard
JIRA Integration possible?
I would like to link Gainsight to JIRA. Is that currently possible? If not, is it on the roadmap for addition to the platform? If so, wh...
  • 26 me toos
  • 15 replies
  • Question
  • Answered
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 28 me toos
  • 19 replies
  • Idea
  • Under Consideration
Photo of Jackie Cofield
Where did the export option go on dashboard reports?
As of last week I was clicking on the gear in reports from GainSight Dashboards to export the report as a csv...now the ability to export...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Jackie Cofield
Enable others to edit a Timeline note to make it collaborative
Both our account managers and CSMs use Timeline which is great, the bad part is that they aren't able to collaborate on meeting notes. We...
  • 4 me toos
  • 7 replies
  • Idea
Photo of Jackie Cofield
Best practice for weekly update roundup from CSMs to management
I'm curious to know how others here execute a weekly update from all CSMs on customer status to management/company.  Right now, we have ...
  • 2 me toos
  • 2 replies
  • Question
  • In Progress
Photo of Jackie Cofield
Enable ranking in report builder by percentage
Use case: While creating customer-facing usage reports, I am having to create numerous AO's segmented by the customer's license level: On...
  • 6 me toos
  • 4 replies
  • Idea
Photo of Jackie Cofield
Improve view options for dashboards
The dashboard viewing options are painful, as compared to Customers dashboards. My biggest problems with the newer dashboards are the fol...
  • 4 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Jackie Cofield
Add high level metrics section to Success Plan
It would be awesome to bring a metrics section front and center to the success plan to high-level track how the plan is working to hittin...
  • Jackie Cofield, 3 months ago

  • 3 me toos
  • 0 replies
  • Idea
Photo of Jackie Cofield
Create one unified report based off of all scorecards
It would be great to have the ability to create one, unified report based off of all score cards.  The need is to have one, unified dash...
  • 7 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Seth
Color health scores in Reporting
It drives me a bit batty that, when I report on health scores, using "Current Score Name", I get the hexadecimal color. It'd be great if ...
  • 17 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Jackie Cofield
Can you save and report on health score comments?
There's an interest among some on my team to maintain all health score comments, which we update for each customer weekly.  Is it possib...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jackie Cofield
Customer quick search: return name variation results for (esp. important for special characters)
Searching for customer names in the quick search is exact - it would be great if it would return variations. This is especially important...
  • 1 me too
  • 2 replies
  • Problem
Photo of Jackie Cofield
What data from LMS are others putting into GainSight?
Hello, interested to learn what data points others are putting into gainsight from LMS (we use Docebo). Some ideas we have are: # of acti...
  • 1 me too
  • 1 reply
  • Question