Conversations

Conversations 1 - 20 of 74
Photo of Lauren Denault
Bulk Add Sponsor Tracking
We have over 30k customers that we want to start using Sponsor Tracking for - is there a way to get a bulk list of all of them and approv...
  • 19 me toos
  • 12 replies
  • Idea
Photo of Irit Eizips
C360: Ability to customize page layout by CSM or customer segment
As you all know, low touch customers are managed differently than high touch customers. Therefore, the CSM team members have asked to hav...
  • 23 me toos
  • 11 replies
  • Idea
  • Implemented
  • Archived
  • Merged
Photo of Emily McDaniel
Best Practice: Build Your Code Red Process in Gainsight
This walkthrough shows how to implement Gainsight’s Code Red program in your org. To see an overview of Gainsight’s overall program goal...
  • 9 me toos
  • 1 reply
  • Article
Photo of Kiersti Felska
Formulas in REports 2.0
I need to build some formula fields in a report like we do for salesforce but unable to find this function in report 2.0.  Do i have to u...
  • 40 me toos
  • 13 replies
  • Idea
  • Under Consideration
Photo of Emily McDaniel
Known Issue: CTA Comments Showing HTML Tags
In Gainsight release 4.40, an issue was introduced which is causing HTML formatting to be stripped from CTA Comments. When looking at com...
  • 2 me toos
  • 7 replies
  • Article
Photo of Josh Grigone
Restrict ability to delete CTAs
Team, Bringing forth an idea brought to me via the support channel - are we able to restrict certain end user's ability to delete CTAs? ...
  • 25 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Johnny Burtchaell
Custom Rules Deprecation
I noticed GS is working on a migration utility to convert Custom Rules to Bionic Rules. What will happen if we don't migrate our Custom ...
  • 6 me toos
  • 3 replies
  • Question
  • Answered
Photo of Mandy Major
Service Incident: Sponsor Tracking
We have encountered an error with the APIs provided by our vendor for the Sponsor Tracking feature in Gainsight. This error may affect th...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
  • Archived
Photo of Jeff Kirkpatrick
Dashboards: Ability to open a report for editing straight from the dashboard
As an admin, I'd love to be able to click an edit icon on a report from the dashboard and be taken straight to the editing page of the Re...
  • 6 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Ellen Berman
Stop non admin users from deleting CTAs
We need the ability to only let administrators delete CTAs.  We would like our reps to close the CTAs and not delete them.
  • 17 me toos
  • 5 replies
  • Idea
  • Under Consideration
  • Archived
  • Merged
Photo of Sai Ram Pulluri
Gainsight Feature Deprecation(Cockpit Reports - Deprecated - Sept. 5, 2017)
As the Gainsight application evolves and new functionality is introduced, at times, we will deprecate older features and functionality. ...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Emily McDaniel
Known Issue | Sponsor Tracking - RESOLVED
We wanted to make you aware that the Sponsor Tracking infrastructure in Gainsight is currently significantly degraded. In researching thi...
  • 5 me toos
  • 10 replies
  • Article
  • Archived
Photo of Harris Maidenbaum
Is restricting who can see various Layouts/Views on the roadmap?
We'd like to be able to permission specific "Gainsight" tab layouts and Customer tab dropdowns. We have several views we don't want some ...
  • 9 me toos
  • 11 replies
  • Idea
  • Implemented
  • Archived
  • Merged
Photo of Emily McDaniel
Known Issue: Timeline Activity Sync
In release 5.5.3 which was pushed to customers on February 22, 2016, we've discovered a bug within activities created from timeline. If a...
  • 10 me toos
  • 13 replies
  • Article
  • Archived
Photo of Lila Meyer
Feature Deprecation Reminder: Engagement Rules
After Gainsight's 5.6 release on May 23, Admins will no longer be able to create Engagement type rules. We recommend using Custom rules o...
  • 2 me toos
  • 0 replies
  • Article
Photo of Heather Landgraf
anyone else having issues with dashboard containers?
I went to modify a dashboard and now I cannot get two across. They keep dropping below no matter the size. I even deleted and added the...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Brandon Robison
Ability to link SalesForce Cases to CTAs in Cockpit
I was told Gainsight relies on the name field to search and link objects to CTAs. Since there is not a name field on the case object, th...
  • 2 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Lila Meyer
Service disruption to various sites
Gainsight received notification that AWS services are experiencing a major service interruption, causing increased infrastructure failure...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Emily McDaniel
Service Incident Follow Up: February 28, 2017
SUMMARY On February 28th, 2017, one of our key services providers, AWS, experienced a major service interruption. During the service int...
  • Emily McDaniel, 2 years ago

  • 1 me too
  • 0 replies
  • Article
Photo of Emily McDaniel
Known Issue: Engagement Rules
SUMMARY  In release 5.4 which was pushed to customers on November 29, 2016, we've discovered a bug which is causing rule filters to be r...
  • 1 me too
  • 2 replies
  • Article