Conversations

Conversations 1 - 20 of 122
Photo of Tom Gerth
Show full list of participants that have opened emails in Program Analytics
In Program Analytics, we can see the total Open Rate and the opens for each individual day that the Program has been live, but we current...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Alex LeGay
Apply date filters to Program -> Analytics -> Summary analytics
Here is what I am referring to Would it be possible to make it so you can add a date filter on this data? I understand that on the ba...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Alex LeGay
Advanced outreach participant sync feature request?
I have noticed something that have been tripping up up some customers that I'd like to open up some talks on a feature enhancement. When...
  • 10 me toos
  • 2 replies
  • Idea
  • Implemented
Photo of Diane Morneau
Report against AO Emails - want to show unique opens and counts
I am trying to pull a report to show unique opens and unique clicks against a list of AOs. Using the AO Emails table, I grab the Email O...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Calvin Multanen
Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?
Hi there,  Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 in...
  • 13 me toos
  • 7 replies
  • Idea
Photo of Angie DeLaRosa
Folder System or Hierarchy to Organize Journey Orchestrator
As we develop more content in Journey Orchestrator (Email Templates, Programs, Power Lists) it's becoming increasingly hard to find what ...
  • 12 me toos
  • 3 replies
  • Idea
Photo of Hardik Mota
Reporting on Journey Orchestrator email templates (body, links, buttons, attachments,etc)
One if my customer (Blaire berry) from the company (Payscale) is looking to report on all the features of Journey Orchestrator email temp...
  • 3 me toos
  • 0 replies
  • Praise
Photo of Logan T
Tracking Email Responses in Journey Orchestrator
Gainsight is currently able to report on emails that were opened which have been sent by Journey Orchestrator. However, it would be incre...
  • 9 me toos
  • 3 replies
  • Idea
Photo of Sagan Sherlin
Question. Anyone using JO (Journey Orchestrator) to Send Automated Emails Internally?
I can use Outreach just fine - but I like the idea of mapping it all with timers, and the ability to create a CTA if necessary.  So I'm w...
  • 1 me too
  • 5 replies
  • Question
Photo of Diane Morneau
Ability to track links behind images
Are there any plan to provide the ability to track links behind an image? Text links are so unattractive. Using images enhances greatly...
  • 1 me too
  • 1 reply
  • Question
Photo of Angie DeLaRosa
Link Tracking Preview Text and Alt Text Images
When you hover over a link or image within an email, preview text is shown. I'd like the option to control how the Preview Text and Alt T...
  • 10 me toos
  • 1 reply
  • Idea
Photo of Abhishek Sivaraman
Email Opt Out Categories in Gainsight
Hi All, One of the use cases we have heard from customers is the need to add more opt out categories within Gainsight. The paint points...
  • 1 me too
  • 3 replies
  • Article
Photo of Sudhakar Ravuri
Add "click rate" and "open rate" as fields in reporting
Customer wants to have click rate and open rate as out of the box fields in Co-Pilot as these are standard rates companies use to determi...
  • 7 me toos
  • 2 replies
  • Idea
Photo of Kelly
Journey Orchestrator Programs - Send Based on Time Zone?
Is this possible? How are others addressing this? I have two programs running that are mirror to each other with the exception of countr...
  • 3 me toos
  • 2 replies
  • Question
Photo of Diane Morneau
Sort power lists and programs in Journey Orchestrator
While this is available elsewhere in Gainsight, we do not have the ability to sort power lists or programs in Journey Orchestrator. As th...
  • 5 me toos
  • 2 replies
  • Idea
Photo of Kelly
Ability to Edit Journey Orchestrator Programs
I continually hear that this is a commonly requested feature but was surprised that there doesn't seem to be a post specific to this topi...
  • 19 me toos
  • 5 replies
  • Idea
  • Planned
Photo of Alex LeGay
Include unique opens in the Email - Sent,Open & Click report
I've noticed that the Email - Sent,Open & Click report within program analytics shows total opens and not unique opens. I feel like it wo...
  • 7 me toos
  • 2 replies
  • Idea
Photo of Kelly
Ability to break the connections in Advanced Outreach
It would be great if the Advanced Outreach canvas had the ability to delete a connection between two actions to insert additional steps, ...
  • 10 me toos
  • 4 replies
  • Idea
Photo of Alex LeGay
Sending internal reports with no account relation via Advanced Outreaches
Right now, there is no way to send reports via Advanced outreach without an account id or contact id filter on each report. Is it on the ...
  • 6 me toos
  • 1 reply
  • Idea
Photo of John Applebaugh
Be able to select variant when using Preview
When using Journey Orchestrator it would be helpful be able to select and send a sample of a particular variant from Programs or Outreach...
  • 4 me toos
  • 2 replies
  • Idea
  • Under Consideration