Conversations

Conversations 1 - 20 of 35
Photo of Dan Wiegert
reorder, and subordinate CTA Tasks where Due Date = NA
I am working with a customer who has brought up a valid point regarding how CTA tasks currently order themselves. Currently, if a CTA tas...
  • 6 me toos
  • 4 replies
  • Idea
Photo of Kelly
Email template is stripping preheader (and other code)
When I paste a full HTML email (doctype, CSS, etc) into the WYSIWYG, everything looks fine. But a test send did not show a preheader in t...
  • 8 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Dan Wiegert
Customer unable to add editable CTA field with account lookup and unable to add a linked account object in CTA config
I was working with a customer who was trying to add a custom field to a CTA, and this field had a lookup to the Account object. The custo...
  • 8 me toos
  • 3 replies
  • Idea
  • Planned
Photo of Mark
Email bounces: best way to export list?
How do people export a list of bounces? I can see the list in Program Analytics and Outreach Analytics. But those pop-up reports do not h...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Martha Stuart
G360 Export Capabilities
We would love to be able to export the G360 in the same way you can export a C360 page. We do not want to give all users or even all user...
  • 10 me toos
  • 9 replies
  • Idea
  • Planned
Photo of Dan Wiegert
add an active customer search into long running Journey Orchestrator programs
I worked with a customer who has an interesting use case regarding a long running Journey Orchestrator Program (FkA AO). The main ask was...
  • 7 me toos
  • 2 replies
  • Idea
Photo of Alex LeGay
Testing Advanced Outreaches
Hello All! Hoping to open up some discussion regarding testing advanced outreaches. I will add my ideas below but feel free to provide yo...
  • 13 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Zach Davis
Create Query for Advanced Outreach from Bionic Rule
I am assuming we are using the same framework for the Advanced Outreach Query builder that is being used for Bionic Rules, it would be ni...
  • 14 me toos
  • 3 replies
  • Idea
Photo of Lauren Denault
Bulk Add Sponsor Tracking
We have over 30k customers that we want to start using Sponsor Tracking for - is there a way to get a bulk list of all of them and approv...
  • 19 me toos
  • 12 replies
  • Idea
Photo of Dan Wiegert
Can you edit powerlist contacts in a published Advanced Outreach?
 I was contacted by a customer via chat who was wanting to see if it was possible to remove/edit a certain powerlist contact who had cont...
  • 5 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Alex LeGay
Move the missing field mapping error in AO
Hey there, this message can be kind of confusing since it is only telling you to keep going and finish step 3. I see a lot of people wond...
  • 5 me toos
  • 2 replies
  • Idea
Photo of Diane Morneau
Advanced Outreach - view list of recipients who opened or clicked an email
I am unable to find the UI spot in the Advanced Outreach UI to drill down on the campaign recipients - who read an email or clicked on a ...
  • 1 me too
  • 5 replies
  • Question
Photo of Alex LeGay
Custom unsubscribe list
This is an idea that stems off that fact that we can't load to the Unsubscribed Emails object in the MDA. If we could do this, it might b...
  • 9 me toos
  • 0 replies
  • Idea
Photo of Marcelo
Is there a way to disable reminder email in Advanced Outreach (NPS)?
Hi everyone! So, we are trying to use the NPS template for AO but there seems to be no way to disable the reminder email / escalation ema...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Dan Wiegert
Could we add the "export to S3" functionality that exists in the Rules engine to Report Builder?
I have run into a situation with a customer where she needed to export the datasets from four large (in excess of 25 Mb) reports, but was...
  • 14 me toos
  • 6 replies
  • Idea
Photo of Renee House
Gainsight Admin ability to opt-out customers/contacts from non-operational Success Communications & Surveys
Unless the customer unsubscribes from the link provided there is no way for the Gainsight Admin to opt-out the customer and/or contact(s)...
  • 11 me toos
  • 3 replies
  • Idea
  • Under Consideration
Photo of Ankur Bhat
Extract data from heterogeneous databases.
Currently, we are unable to fetch data from heterogeneous databases in MDA. Can we make this possible in future?
  • 7 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Alex LeGay
Associated object/fields in surveys - Make this more clear in setup
Can there be some sort of tool tip regarding the Associated objects/fields in surveys? I see a lot of people get tripped up here because ...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Steve Davis
Ability to "Null Check" In Email Varients
I have a customer that would like to "null check" a text field and use that to dictate a variant be used. There are a lot of filter optio...
  • 6 me toos
  • 3 replies
  • Idea
Photo of Ben
Can you update a template after an Advanced Outreach has started?
I noticed an HTML formatting issue with two email templates that are used in my Advanced Outreach for our standard survey. I went through...
  • 5 me toos
  • 3 replies
  • Idea
  • Under Consideration