Conversations

Conversations 1 - 20 of 183
Photo of Tracy Streetman
Survey & NPS Analytics Available in Reports 2.0
The analytics that are available in the Survey and NPS tabs are great, what would be even better is if those were also available in Repor...
  • 19 me toos
  • 13 replies
  • Problem
  • Solved
Photo of Lane H
default scorecard not default
A customer  recently migrated to Scorecard  2.0. They have two  scorecards. One is set to t he default, the other is one they are working...
  • 8 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Brandy Guillory
Scorecard Comment Refresh Too Frequent
Several in my organization have complained that when they post scorecard comments in R360 they cannot update the comment because it refre...
  • 4 me toos
  • 4 replies
  • Problem
  • Solved
Photo of Jeff Kirkpatrick
Known Issue: Duplicate account names w/unique IDs filtered out of "load to customers" execution log
Ran into an issue this week that doesn't impact Load to Customers functionality (thankfully!) but it does impact the Execution Log result...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Jeff Kirkpatrick
Scorecard 2.0: Weights don't appear to calculate decimal values
Before I begin, this could be resolved if we could just assign a weight to score Groups... I have 8 measures that I pulled together unde...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Anthony Sabato
Is there a limit to the count of fields in report builder?
I have 18 fields in my report but the count of fields in the Show me section shows 13. Is there a limit to the count? I'm trying to valid...
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of Jo Massie
Mass edit report - Customer Status
I need to update the status for around 150 customers but the best way I can find to do this right now is manually.  We've exported the c...
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of Brad Jennings
Index for Wave based Communications
We've been working this on a while and can't seem to come up with an easy solution. I have a list of over 50k emails I need to contact f...
  • 3 me toos
  • 2 replies
  • Problem
  • In Progress
Photo of Alex Thome
Creating and seeing tasks in Cockpit
I can't figure out how to make the cockpit accommodate the short tasks that come up each day. Our CSMs are in the habit of creating tasks...
  • 5 me toos
  • 3 replies
  • Problem
  • Not a Problem
Photo of Kelly
Do Not Allow Journeys to Launch with Required Mappings Missing
This week, I duplicated an existing program to make adjustments to the query. The existing program was logging the email activities to Sa...
  • 4 me toos
  • 1 reply
  • Problem
Photo of Sagan Sherlin
Issue. Getting Duplicate Results when Testing Closing CTA Rule.
I'm running into a problem - when I build the "Setup Rule" I'm getting the exact data I'm after.  Then in the "Setup Action" I'm breaking...
  • 1 me too
  • 4 replies
  • Problem
Photo of Ben
In-person delivered survey tied to specific contacts
We have our customer conference coming up and are expecting upwards of 1500+ customer contacts at the event. Our Content Curation (self h...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Kate Green
Pivot Output Field Not Recognized In Rule Actions
Excuse the long post :)  I used a pivot task on a dataset in bionic rules, pivoting on the field "Product Purchased" and outputting a da...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Kelly
Email template is stripping preheader (and other code)
When I paste a full HTML email (doctype, CSS, etc) into the WYSIWYG, everything looks fine. But a test send did not show a preheader in t...
  • 8 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Adam Bambrough
a.bambrough@zignallabs.com
We're hitting issues where when using the WYSWYG editor in co-pilot, the email formatting is breaking when displayed in various email cli...
  • 2 me toos
  • 0 replies
  • Problem
Photo of Jon Harris
Date order of Tasks created manually within a CTA (Playbook generated)
I have created a CTA for a QBR which is based on a Playbook containing multiple Tasks.  In this instance I wanted to add a couple of addi...
  • 2 me toos
  • 1 reply
  • Problem
  • Solved
Photo of Jahnavi
Default AND operator in report on dashboard
Hello Team We have a report in a dashboard that already has a condition A AND B AND (C OR D) set by admin Dynamically when I try to ad...
  • 2 me toos
  • 5 replies
  • Problem
  • Solved
Photo of Logan T
Summarize by date fields in Standard Object Reports
Hey Teams! Looks like we do not currently support summarizing by Date fields in Reports built off of the Standard Objects at this time. ...
  • 13 me toos
  • 6 replies
  • Problem
  • Solved
Photo of Jeff Kirkpatrick
Email Assist log to Timeline doesn't populate mandatory field
Recently Gainsight deployed the ability to make fields on Timeline Activities mandatory.  Without this capability, I was previously not a...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Kate Green
Relate Timeline Activity to Account Shows Prospects (Pool)
We have noticed that the search field for relating Timeline Activities includes prospects, even though those aren't included in the main ...
  • 1 me too
  • 4 replies
  • Problem
  • Solved