Conversations

Conversations 1 - 20 of 31
Photo of Dale Parent
Handling nulls in MDA calculated fields
I have a use case to treat nulls as zero on a calculated field in MDA.  It's simply A-B=C and in 25% of cases B is null.  In those cases ...
  • Dale Parent, 5 hours ago

  • 1 me too
  • 0 replies
  • Question
Photo of Jeffrey DaSilva
Ability to pause all scheduled Rules
The past two days we have experienced 2 and 3 hour delays with Outreach schedule.  This causes our Outreaches to run into downstream rela...
  • 7 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Dale Parent
Unique Criteria and Failed Participants in Programs
I'm running a basic email chain program to provide monthly notifications to a subset of our clients, approx 100.  Our goal is to send onl...
  • 1 me too
  • 3 replies
  • Question
Photo of Rona Yang
Does anyone know how to get the Health Score to populate in SFDC where it is the actual dot with the color of the score not just the text?
I know how to upload data from Gainsight into SF, but not with a color coded dot for the health score. I know I've seen it before, but I ...
  • 2 me toos
  • 4 replies
  • Question
  • In Progress
Photo of Joe DiFilippo
Ability to create a hyperlink in Gainsight reports
Hi, My organization is looking to utilize hyperlinks in Gainsight reports. Also in the C360, we are looking to have hyperlinks that link...
  • 9 me toos
  • 5 replies
  • Question
Photo of Matthew Weinreb
Add Functionality To Duplicate Rule Tasks and Actions In Bionic Rules
Currently writing a rule with very minimum differences between Get Data Tasks and Action but am forced to create 10+ actions with only on...
  • 7 me toos
  • 8 replies
  • Idea
Photo of Alex LeGay
More visibility into Advanced outreach sending status
I see a lot of times where an advanced outreach is published and the participants are sitting in the queue waiting to send. I think it wo...
  • 19 me toos
  • 10 replies
  • Idea
Photo of Britton Walker
Add advanced outreach and email task count to email template
I noticed we now have a button to migrate email templates from 1.0 to 2.0 which is exciting. An old feature we have appreciated is the co...
  • 8 me toos
  • 6 replies
  • Idea
Photo of Dale Parent
MDA Object List Export
Adding an export function to the Matrix Data - Objects > All Objects page would be a nice feature.  Is it possible to build a report or s...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Dale Parent
GDPR and the right to be forgotten
Has anyone received any requests to comply with the right to be forgotten? We are currently working through best methods of executing th...
  • 2 me toos
  • 2 replies
  • Question
  • In Progress
Photo of Dale Parent
AO Email Preview - Send Test
I'm experiencing some unexpected behavior in trying to send myself preview emails from the email step in AO.  It seems as though I am onl...
  • 1 me too
  • 2 replies
  • Problem
  • Solved
Photo of Chris Mudd
Support Scorecards 2.0 on GS Mobile
Do we have an ETA on when Scorecards 2.0 will be supported in GS Mobile?  Currently customers are having to maintain Scorecards 1.0 in or...
  • 3 me toos
  • 3 replies
  • Question
Photo of Steve Davis
A/B Testing for Copilot
We are looking for an easy way to split a power list in half to send a message to one sub group and a slightly different one to another s...
  • 20 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of todd.carey
Date and Time format required for S3
I can't locate anything that defines what formats Gainsight accepts for Date type or Date and Time types in the MDA.  Does anyone know or...
  • 4 me toos
  • 3 replies
  • Question
  • Answered
Photo of Jahnavi
How to calculate days from two date time fields in MDA
  • 4 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Faust Belarmino
Survey Integration
I vaguely remember watching a Gainsight Webinar where they mentioned improving their integration with 3rd party survey software (Wufoo, G...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Dale Parent
Geolocation Support
Might there be support for geocode functions in reporting/rules/outreach on the roadmap? Use case:  Using Gainsight to send invites to c...
  • 2 me toos
  • 3 replies
  • Idea
Photo of Dale Parent
Set Score Error - Attempt to de-reference a null object
The issue I'm working through is similar to the one posted here: https://community.gainsight.com/gainsight/topics/-attempt-to-de-referen...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Karen
Need a way to delete Inactive customers from Gainsight with a Rule
I would like to be able to delete customers from Gainsight that have changed from Active to Inactive status in Salesforce.  Ideally I'd b...
  • 19 me toos
  • 16 replies
  • Idea
Photo of Dale Parent
Advanced Outreach dynamic exclusion list
The CSV exclusion list is a great feature of the Advanced Outreach participants filter.  Is there any plan to add a Report Builder exclus...
  • 1 me too
  • 3 replies
  • Idea
  • Implemented