Conversations

Conversations 1 - 20 of 126
Photo of Samantha Braastad
Scorecard 2.0 Mass Edit Report only pulls in first 100 lines
We are currently working to build reports on Scorecard 2.0 for the long tail of our customers (25,000+). The hope was to do this using th...
  • 35 me toos
  • 26 replies
  • Idea
  • Under Consideration
Photo of Steve Davis
Variant Email Templates In Email Assist
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears...
  • 10 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Dan Ahrens
Templates for specific Timeline activities
Timeline is so juicy....I love it! One idea that could really help to drive organizational consistency is the ability to define a templa...
  • 39 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Michael Sweeney
Save Partial Survey Responses
I have a customer who would like to save partial survey responses if the user leaves the page before finishing the Survey.
  • 5 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Megan Ross
Remove Specific Recipient from Powerlist
It would be nice to have the ability to remove a recipient manually from a powerlist.
  • 8 me toos
  • 4 replies
  • Idea
  • Implemented
Photo of Nadav Shem-Tov
Email notifications at the Relationship level
While working with HPE, we came across the need to improve the email notifications capabilities at the Relationship level.  Specifically...
  • 11 me toos
  • 6 replies
  • Idea
  • Under Consideration
Photo of Rob Begley
DateTime with Rule Date filters does not work
When using a DateTime field in filter criteria and applying a less than or equal to filter, the DateTime is not being resolved correctly ...
  • 8 me toos
  • 10 replies
  • Problem
  • Solved
Photo of Nora Soza
Follow Up: The ability to change the "FROM" email address when using the email assist feature
Follow up to this idea: https://community.gainsight.com/gainsight/topics/the-ability-to-change-the-from-email-address-when-u... Looking ...
  • 36 me toos
  • 13 replies
  • Idea
  • Planned
Photo of Niki Olmstead
Report on the Absence of Timeline Activities
My team has recently gone through a coverage model change where they now have new-to-them account that may not have had a CSM before. I w...
  • 4 me toos
  • 6 replies
  • Idea
Photo of Spencer Engel
Is it possible/on the roadmap to enable advanced scheduling for Advanced Outreach bionic queries?
It appears that the most granular we can run bionic queries for Advanced Outreaches is daily (documentation link). Do we have any plans t...
  • 9 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of sam leonard
JIRA Integration possible?
I would like to link Gainsight to JIRA. Is that currently possible? If not, is it on the roadmap for addition to the platform? If so, wh...
  • 26 me toos
  • 15 replies
  • Question
  • Answered
Photo of Chuen Moschetti
Roll up NPS surveys collected at relationship level to account level
We collect our NPS surveys at the relationship level but would like to see the NPS score and view the individual surveys at on C360. Are ...
  • 3 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Alex LeGay
Testing Advanced Outreaches
Hello All! Hoping to open up some discussion regarding testing advanced outreaches. I will add my ideas below but feel free to provide yo...
  • 13 me toos
  • 4 replies
  • Idea
  • Under Consideration
Photo of Chris Beaven
Ability to CC/BCC contacts on CoPilot outreach
I've heard a few customers ask about the possibility to CC or BCC internal contacts on a CoPilot outreach. The CC/BCC could be a specific...
  • 28 me toos
  • 19 replies
  • Idea
  • Under Consideration
Photo of Nadav Shem-Tov
CoPilot - built-in feature to send daily outreaches but skip weekends
I'm posting this on behalf of Dom from Adobe Sign:  The Adobe team would love to have an easy way to schedule daily outreaches in CoPIlo...
  • 18 me toos
  • 11 replies
  • Idea
  • Under Consideration
Photo of Christopher Sanderson
True NPS calculation and NPS Widget
This is a two part idea: 1. We need a true NPS calculation.  The way Survey's does this currently, it takes the average of responses acr...
  • 16 me toos
  • 9 replies
  • Idea
Photo of Hitesh
Mechanism to have report or facility to build a report for failed rules with the reason
It will be good if there is a report which tells that how many rules have failed with the reason.
  • 4 me toos
  • 1 reply
  • Idea
  • Under Consideration
Photo of Diane Morneau
Advanced Outreach: no scheduler
The capability to schedule an advanced outreach is not available in the current version. We can specify a start date but no time. We need...
  • 11 me toos
  • 9 replies
  • Idea
  • Implemented
Photo of Einat Pick
Ability to create CTA from within an email (outlook / gmail)
When CSM receive an email with some actions in it, they would like to highlight a text in the email and being able to create CTA directly...
  • 21 me toos
  • 7 replies
  • Idea
  • Under Consideration
Photo of Kevin Ly
Last Modified by Name on Powerlist Changes on Refresh
In Copilot Powerlist overview page each powerlist lists the name who last modified the Powerlist. See Image. It works fine when someone...
  • 7 me toos
  • 4 replies
  • Idea